Return from a customer
I am an individual seller and I fulfill my shipments. I have my first return from a customer. I want to know what happens to the item, does the customer ships it back to me? I did not receive anything yet and is 2 weeks already. Thank you.
2 yanıt
Seller_Hi7wbO2Kbo6bl
Do not refund until you receive the item back. If it not unusual for a buyer to decide that's too much trouble.
Roberto_Amazon
Hello! @Seller_n9ktDBsmBTPwc
This is Roberto. I wanted to follow up on your post, as @Seller_Hi7wbO2Kbo6bl mentioned you should only refund once you receive the product so you can determine the condition of the item being received and evaluate the refund amount.
You can see more information on this topic in the link below:
Returns, refunds, cancellations, and claims
Let us know if you need additional support on this.
Regards,
Roberto
