My account de-activated after I got following email. I sold about 1000 headsets with NCX rate within Amazon parameter.

- I bought these items from reseller who purchased these directly from Microsoft (Arvato).

- I shared invoices, reseller invoice, tracking information, Bill of Landing etc.

- Shared six months of bank statement showing payment to multiple wholesalers who are widely known in industry.

- Shared invoices from multiple sellers showing my sourcing and tracking information.

My account is still in de-activated state. What should be next course of action to get account activated.

We received customer complaints that a product they received did not accurately match the description mentioned in the product detail page. Specifically, customers complained that they received the wrong item or wrong brand entirely. The items we received complaints about are listed at the end of this email. Your listings are still active.

Why did I receive this message?

Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect.

Learn more about our policies in Seller Central Help:

Condition Guidelines: (https://sellercentral.amazon.com/gp/help/200339950)

Product Detail Page Rules: (https://sellercentral.amazon.com/gp/help/200390640)

Amazon Product Authenticity and Quality Help page: (https://sellercentral.amazon.com/gp/help/G202010130)

Best Practices in Product Authenticity and Quality: (https://sellercentral.amazon.com/learn/courses?ref_=su_courses_c12_m554&courseId=12&moduleId=554)

Prohibited Seller Activities and Actions: (https://sellercentral.amazon.com/gp/help/200386250)

We also recommend visiting the Voice of the Customer (VOC) Page to review customer feedback for this listing. (https://sellercentral.amazon.com/voice-of-the-customer/ref=xx_voc_ahd_xx)

What happens now?

Your listings are still active. However, to remove these violations from your account, visit the Account Health page in Seller Central and click on the appeal link next to the impacted ASIN and follow the instructions provided:

(https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq)

What happens if I do not address the violation?

If you do not follow the appeal instructions presented on Seller Central, the violation will remain on your Account Health page. If we continue to receive additional complaints, we may remove your listings.

Was this action taken in error?

If you believe the complaints about your items are unjustified or received in error, explain how you identified this issue and we will investigate your concern (for example, a complaint created by a competing Amazon seller).

We're here to help.

To view your account performance, select "Account Health" on the home screen of the "Amazon Seller" app on your iOS or Android device, or go to the "Account Health" page in Seller Central: (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq) or select Account Health on the home screen of the Amazon Seller app on your iOS (

The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

Complaint Type ASIN Title Additional Information

Wrong Item B00NGIYFOA Xbox One Chat Headset