Address Verification post card sent to PO Box
I am trying to reacitivate my seller account. I have had this account for 14 years, and every year Amazon comes up with new hoops to jump though. This year I was informed that I need to verify my account by entering the code on a post card sent to my address. In the own I live in we do not have US postal mail delivery to physical addresses, only to PO boxes at our post office. According to Amazon, they will not accept remote addresses such as PO boxes. What should I do?
Address Verification post card sent to PO Box
I am trying to reacitivate my seller account. I have had this account for 14 years, and every year Amazon comes up with new hoops to jump though. This year I was informed that I need to verify my account by entering the code on a post card sent to my address. In the own I live in we do not have US postal mail delivery to physical addresses, only to PO boxes at our post office. According to Amazon, they will not accept remote addresses such as PO boxes. What should I do?
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Seller_LImVvUWeyiCfQ
The small town our business is located in is the same way but we receive mail addressed to the physical address everyday, even though there is no delivery to our building. The Post Office simply puts it in our PO Box. Won't your Post Office in town do the same?
Madeline_AMZ_481
Hi @Seller_wARBLTASwEbSo
This is Madeline from Amazon to provide more support on your end.
For Address Verification it needs to be an address that you registered and where you can receive the postcard verification code.
Once the address has been confirmed, a post notification containing a verification code will be sent to the registered address within five to seven business days,
To resolve your situation, I recommend that you contact the Account Health Specialist to clarify if you not receive a post card in your PO boxes .
However, due to limited access, we would advise you to contact seller support team in Seller Central by following these steps:
- In the top right corner, go to ‘Help’
- At the ‘Help’ page, proceed to ‘Contact Us’ or ‘Get Support’ at the bottom center of the page
- Proceed to click ‘Selling on Amazon’
- Here you will find ‘Your Account’ and other top solutions, find ‘Account Verification’ or clicking 'My issue is not listed' and describe your account related issue
- At this section, you will be able to email, chat or phone if you would like a callback with our Amazon team.
To learn more about the inform consumer act, you may refer to " INFORM Consumers Act"
Please feel free to reply to this post if you have any further doubts or questions. We're here to welcome sellers like you and provide assistance whenever needed.
We hope the above information is helpful,
Thank you,
Madeline
