Caught in Crossfire: Urgent Help Needed with Suspended Accounts (Amazon Pay & Seller UK)
Dear Amazon Community,
I'm writing to express my extreme frustration with a recent experience involving both Amazon Pay and Seller UK. Here's a detailed account of the issue:
On October 5th: My Amazon Pay account was mistakenly activated by your system. It appears this was an error on your end.
On October 6th: Without any prior warning or notification of a violation, my Amazon Pay account was abruptly suspended. This sudden action, following the activation error, is highly concerning.
Unfortunately, due to a policy linking Amazon Pay and Seller UK, my Seller UK account was also suspended on the same day (October 6th). This domino effect has left me in a double bind with no clear solution.
On October 7th: Finally, I received an email from Amazon Pay acknowledging a system error in my activation process. This highlights a lack of communication and coordination between departments, further complicating the issue.
The current situation: Both my Amazon Pay and Seller UK accounts remain suspended with no resolution. This is completely illogical. I am being penalized for an error on your part, and due to disconnected services, there's no clear path to fix it.
This situation is unacceptable. I am requesting a collaborative effort from both Amazon Pay and Seller UK teams to investigate this issue and reach a swift resolution. Given that the initial error originated with your system, I am appealing for the reinstatement of both my accounts as soon as possible.
I have attached all relevant documentation, including emails, activation dates, and suspension notices, for your reference.
I would greatly appreciate it if someone from Amazon could look into this matter and provide a clear path towards resolving this frustrating situation. I am available for a call or further communication at your earliest convenience.
Thank you for your time and attention to this urgent matter.
[Moderator Edit: personal data removed]
Caught in Crossfire: Urgent Help Needed with Suspended Accounts (Amazon Pay & Seller UK)
Dear Amazon Community,
I'm writing to express my extreme frustration with a recent experience involving both Amazon Pay and Seller UK. Here's a detailed account of the issue:
On October 5th: My Amazon Pay account was mistakenly activated by your system. It appears this was an error on your end.
On October 6th: Without any prior warning or notification of a violation, my Amazon Pay account was abruptly suspended. This sudden action, following the activation error, is highly concerning.
Unfortunately, due to a policy linking Amazon Pay and Seller UK, my Seller UK account was also suspended on the same day (October 6th). This domino effect has left me in a double bind with no clear solution.
On October 7th: Finally, I received an email from Amazon Pay acknowledging a system error in my activation process. This highlights a lack of communication and coordination between departments, further complicating the issue.
The current situation: Both my Amazon Pay and Seller UK accounts remain suspended with no resolution. This is completely illogical. I am being penalized for an error on your part, and due to disconnected services, there's no clear path to fix it.
This situation is unacceptable. I am requesting a collaborative effort from both Amazon Pay and Seller UK teams to investigate this issue and reach a swift resolution. Given that the initial error originated with your system, I am appealing for the reinstatement of both my accounts as soon as possible.
I have attached all relevant documentation, including emails, activation dates, and suspension notices, for your reference.
I would greatly appreciate it if someone from Amazon could look into this matter and provide a clear path towards resolving this frustrating situation. I am available for a call or further communication at your earliest convenience.
Thank you for your time and attention to this urgent matter.
[Moderator Edit: personal data removed]
9 yanıt
Seller_ZJhFeE3tNKzfh
sorry I can’t help with your issue @Seller_p2EK80XttpRan but you have just posted an image showing your personal emails on a publicly accessible forum.
You should remove that.
Sarah_Amzn
Hello @Seller_p2EK80XttpRan,
To ensure you receive the most specialized support, I'm transferring your case to our Account Health team.
Feel free to keep discussing the issue in this thread, and the Account Health team will be happy to help.
Regards,
Sarah.
Abella_AMZ
Hello @Seller_p2EK80XttpRan,
This is Abella from Amazon to help you with your concerns.
I understand that you need help reactivating your account, which was deactivated because it was associated with another Amazon Pay account that was accidentally created.
I really appreciate you for the information that you have provided, which has made things easy to understand.
To reactivate your UK account, it's crucial for you to focus on reactivating your Amazon Pay account. Based on your post, it appears you're encountering challenges addressing the policy violation in your Amazon Pay account.
To gain a clearer understanding of the issue, could you please share the first and most recent performance notifications you received from the team regarding your Amazon Pay account? This will allow us to review them and offer further insights.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Thanks & Regards,
Abella.
Seller_p2EK80XttpRan
if you want to help really
[Moderator Edit: removed personal information][Moderator Edit: removed personal information]
Seller_p2EK80XttpRan
is there is any progress or you just offering fake help?
Ash_AMZ
Hello @Seller_p2EK80XttpRan,
Ash here to assist. It has been understood that you need help with your account reactivation.
Unfortunately, you wouldn’t be able to close or delete the other account until you resolve the account violations.
As requested by my colleague, please log in to your Amazon pay account and share the deactivation notification over this thread.
Please don't hesitate to contact us on seller forums. The forums community and I, are here to assist with your concerns.
Regards,
Ash.
Seller_p2EK80XttpRan
I have closed the amazon pay account and I did not made any violation . they decided that I may no longer use it because I closed my Shopify store . so they deactivated . but no violation happened from my end . they do not want to reactivate or completely close amazon pay . after many cases they removed it from market switcher which became a second problem
Ash_AMZ
Hello @Seller_p2EK80XttpRan,
Ash here to assist.
Unfortunately, at this time you wouldn’t be able to close or delete the Amazon Pay account until you resolve the account violations.
Please refer to your email associated with the Amazon Pay account for reinstatement requirements.
If you have more questions on the Amazon Pay account or if you want to appeal please send email to amazon-pay-seller-confirmation@amazon.com.
Regards,
Ash.
Seller_p2EK80XttpRan
ok, I tried a lot with your support and I have closed the account but the problem still exists because it still appears on global accounts page I need a resolution for this
