ASIN Removed due to “Food and Product Safety Issues”
Good Day
We recently had one of my ASIN's flagged and removed from Amazon because of a "Product and Food Safety" Violation.
When appealing to the case number (CASE ID 17786126611) we are getting the same auto reply being
“This product causes a safety risk. Therefore, it is prohibited from sale and listing on Amazon. At this time, we will not be reviewing any documents for this product.”
We also contacted account health support on these cases
(Case IDs 17786126611, 17791095401, 17791143031, 17872893181),
The account health page doesn't display what the exact problem is other than that its a "Product and Food Safety" violation and the Account Health seller support also cannot tell us what is the exact problem
One account health support agent did mention it could have something to do with type of Battery and could be flagged as an error, but we have submitted all that info in case and because we are getting the same auto reply we need some help from one of the Amazon representatives to get this escalated to executive team for review.
appreciate your help Thank you
@Cooper_Amazon @Michelle_Amazon@Manny_Amazon
ASIN Removed due to “Food and Product Safety Issues”
Good Day
We recently had one of my ASIN's flagged and removed from Amazon because of a "Product and Food Safety" Violation.
When appealing to the case number (CASE ID 17786126611) we are getting the same auto reply being
“This product causes a safety risk. Therefore, it is prohibited from sale and listing on Amazon. At this time, we will not be reviewing any documents for this product.”
We also contacted account health support on these cases
(Case IDs 17786126611, 17791095401, 17791143031, 17872893181),
The account health page doesn't display what the exact problem is other than that its a "Product and Food Safety" violation and the Account Health seller support also cannot tell us what is the exact problem
One account health support agent did mention it could have something to do with type of Battery and could be flagged as an error, but we have submitted all that info in case and because we are getting the same auto reply we need some help from one of the Amazon representatives to get this escalated to executive team for review.
appreciate your help Thank you
@Cooper_Amazon @Michelle_Amazon@Manny_Amazon
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Seller_4zBzdtgCyS9EI
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Michelle_Amazon
Hello @Seller_k4REpaPcAz4bB,
Thanks for reaching out. At this time the team has determined that these ASINs pose a product causes a safety risk and Amazon is currently not reviewing documents for these products. However we are investigating and will follow up when we have more information. While we can't guarantee that your ASINs will be able to be reinstated, as soon as we have any updates that we can share we will reach out to you here.
Regards,
Michelle
