urgent suspension of my account
Hello, my account has been closed. Amazon closed my account by sending this e-mail because there was a violation even though I had not made any sales. However, I have my invoice and documents. I send it, I get an automatic reply. There is no explanation. Although the date I received my products was before the date I sent them, my grievance was not resolved even though I had an authorization certificate. It's 1 now and can anyone still help? The e-mail I received is written below.
Hello,Your Amazon selling account has been deactivated. Your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. We leveraged a combination of automated means and expert human review to make this decision. We are withholding any funds available in your account. If you have FBA inventory of the items causing "inauthentic" complaints, they are currently ineligible for removal.
urgent suspension of my account
Hello, my account has been closed. Amazon closed my account by sending this e-mail because there was a violation even though I had not made any sales. However, I have my invoice and documents. I send it, I get an automatic reply. There is no explanation. Although the date I received my products was before the date I sent them, my grievance was not resolved even though I had an authorization certificate. It's 1 now and can anyone still help? The e-mail I received is written below.
Hello,Your Amazon selling account has been deactivated. Your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. We leveraged a combination of automated means and expert human review to make this decision. We are withholding any funds available in your account. If you have FBA inventory of the items causing "inauthentic" complaints, they are currently ineligible for removal.
0 yanıt
Seller_Qbd0RsfZFEZBY
Pretty easy to do a search of the forums. There are numerous threads about deactivations with section 3.
If you want specific help you will need to post the performance notification
Seller_rI7BZIczK8iAC
Copy and paste their whole email. You just copied some unimportant sentences. If we don't know why your account has been deactivated nobody can tell you if there is a chance of reinstatement.
Emet_Amazon
Hello @Seller_RDo34tLJdpMTx,
Thank you for posting your concerns with your account deactivation.
Seeing what you've mentioned here, it sounds like you may have listed a branded product and we are requesting that you show proof of authenticity.
As mentioned by @Seller_Qbd0RsfZFEZBY, I would suggest as well to post your original notification which should include quite a bit more information.
What was the brand of the product you were selling? Where were you sourcing them? Did you source them from the brand, brand manufacturer, or a brand authorized distributor? Did your invoices include all required information mentioned on our responsible sourcing documentation help page?
Additionally you mentioned having an authorization certificate. I would advise reviewing our letter of authorization requirements to ensure what you have meets our requirements as well.
Did you receive this authorization from your supplier, or from the brand itself?
As noted by @Seller_rI7BZIczK8iAC, due to the limited information we can only provide general information. Including more information will help us understand your situation and provide more direct assistance with your account deactivation. Please keep in mind to remove any personal information prior to posting.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
