Hello @Seller_946D2FE1jrLcQ

Seller_946D2FE1jrLcQ

My account was deactivated right after I switched to a professional account. I have been trying to get the identity verification done

Gönderiyi görüntüle

Thank you for the information provided regarding the issues you have encountered on your account. I understand our team is requesting that you complete verification. You mention this being requested after switching the account tier, and I wanted to reassure that it is normal.

When utilizing a professional account, it may require our team verifying the information on the account to your documentation. They will request a utility bill or business license that corresponds to the name and address in the seller central account. Have you attempted to provide any documents as of now?

Our team will attempt to verify the information submitted. If they are unable to do so or identify any discrepancies in the information, they will reject what has been provided. If this occurs, we would recommend providing a different document in your future submissions.

Seller_946D2FE1jrLcQ

I cannot do that because the system does not allow me

Gönderiyi görüntüle

Could you provide more context to the issue you are encountering? What error are you being met with? Do you have a screenshot of what you are experiencing? If so, we would ask that you provide it here for additional review.

If you have any updates or other questions regarding this concern, we would encourage you to refer to this thread for support.

Best,

Atlas