Seller Payment Dashboard Updates delayed
Hello Sellers,
We are currently experiencing an issue that is delaying updates to Payments Dashboard. Amazon Seller disbursements to bank accounts are not impacted. We are actively engaged in resolving this issue.
Thanks to all who brought this to our attention.
12/21 Update:
The issue causing increased data latency impacting Deferred Transaction Reports has now been resolved and the system is operating normally. Deferred Transaction Reports are now available via Reports Repository.
Thank you for your patience and we apologize for any confusion caused by the data latency issue impacting Payment Dashboard and reports.
12/19 Update:
Thank you to all sellers that have responded in this thread and related discussions. We have shared your updates and feedback with our partner team. That team has already resolved the issue causing increased latency for data availability on Payments Dashboard, Settlement Reports, and Date Range Reports and is now actively working to restore availability of the Deferred Transaction Report as its top priority.
Some of you have shared concerns on what you are seeing within the Payment Dashboard. We’d like to highlight that the timing of fee charges has not changed. Fees that are part of a customer order (such as Referral Fees and FBA Fulfilment Fees) are deferred along with the order payment and will be charged when the payment for the transaction is released. Other fees (such as Cost of Advertising, Inbound Transportation Charge and Shipping Services purchased through Amazon) will continue to be charged directly to your account at the time of purchase or billing of the service.
To learn more about payments and deferred transactions, check out the links below:
What is a deferred transaction?
Get a payment report - Learn how to review payments, sales, expenses, refunds, deferred transactions, and other settlement information using the Payments Dashboard
Seller Payment Dashboard Updates delayed
Hello Sellers,
We are currently experiencing an issue that is delaying updates to Payments Dashboard. Amazon Seller disbursements to bank accounts are not impacted. We are actively engaged in resolving this issue.
Thanks to all who brought this to our attention.
12/21 Update:
The issue causing increased data latency impacting Deferred Transaction Reports has now been resolved and the system is operating normally. Deferred Transaction Reports are now available via Reports Repository.
Thank you for your patience and we apologize for any confusion caused by the data latency issue impacting Payment Dashboard and reports.
12/19 Update:
Thank you to all sellers that have responded in this thread and related discussions. We have shared your updates and feedback with our partner team. That team has already resolved the issue causing increased latency for data availability on Payments Dashboard, Settlement Reports, and Date Range Reports and is now actively working to restore availability of the Deferred Transaction Report as its top priority.
Some of you have shared concerns on what you are seeing within the Payment Dashboard. We’d like to highlight that the timing of fee charges has not changed. Fees that are part of a customer order (such as Referral Fees and FBA Fulfilment Fees) are deferred along with the order payment and will be charged when the payment for the transaction is released. Other fees (such as Cost of Advertising, Inbound Transportation Charge and Shipping Services purchased through Amazon) will continue to be charged directly to your account at the time of purchase or billing of the service.
To learn more about payments and deferred transactions, check out the links below:
What is a deferred transaction?
Get a payment report - Learn how to review payments, sales, expenses, refunds, deferred transactions, and other settlement information using the Payments Dashboard
142 yanıt
KJ_Amazon
Amazon by its own words is lying.
Delayed transaction means just that. The entire transaction is delayed, not "Only the payment to the seller is delayed 2 weeks, not the fees paid to Amazon on that transaction, which Amazon will take from money already earned by seller. If the Net Proceed balance goes negative at the end of a pay period because of these delay's, we charge the credit card on file to to get that balance back to zero, so we Amazon get all the money.
Hello @Seller_cSYbFnG6zQju5.
This update was about a data latency issue that delayed updates to the Payments Dashboard. It did not affect the amount or timing of order payments, fees, disbursements, etc.
What is a deferred transaction?
Fees that are part of a customer order (such as Referral Fees and FBA Fulfilment Fees) are deferred along with the order payment and will be charged when the payment for the transaction is released. Fees such as Advertising and Shipping purchased through Amazon will continue to be charged directly to your account at the time of purchase or billing of the service.
Seller_kNnFgQK5jq3W2
I still seem to be having issues, my balance is off by alot
more than 15K, not sure what's going on here
but our money is just disappearing @Ricardo_Amazon
Seller_9U8MMSzm8FLgU
It has been several weeks, and I am now experiencing a significant five-figure shortfall in "missing" funds, much like many others in this situation. It’s extremely frustrating to see moderators repeatedly attempting to explain the issue to sellers who are fully aware of what’s happening but still have no resolution.
I am respectfully and genuinely requesting a direct response from an Amazon moderator to the following question—without deflection or unrelated explanations about “deferrals” or “latency”:
Will Amazon return the funds that are currently missing from our accounts?
KJ_Amazon
Hello @Seller_B97zt6tLr10oO Thanks for sharing that Case ID.
I recommend including more details in your support case about why you believe the information in the Payments Dashboard is incorrect.
I reviewed the details and do not see any discrepancies. Your current Deferred Transaction amount is accurate, which you can check against the deferred transactions total in the Reports Repository, or by clicking on the "Deferred Transaction" linked total on the Payments Dashboard.
Your current Net Proceeds as well as your previous settlement net proceeds/transfers match the net amount for the transactions for those settlement periods.
Please let me know if you provide any more details in your ongoing case that I can review. I can also open a direct case if needed.
KJ_Amazon
KJ_Amazon
Hello @Seller_5tlCr4Spn5nzh I recommend that you review the information provided about deferred transactions in the What is a deferred transaction? help page and learn about delivery date payment policy in the Payments based on delivery date help page.
You can also review the Transaction View in your Payments Dashboard to see which of your deferred transactions have reached their payment release date and are now counted towards your net proceeds.
KJ_Amazon
KJ_Amazon
Can you please provide more details about what you are seeing on your dashboard?
Are you seeing your All Accounts / Total Balance repeatedly go down with no individual transactions or cancellations/refunds that would explain that change?
KJ_Amazon
One other area you can review is your Disbursements: Invoiced Orders. Invoiced Orders will have separate disbursements from your standard disbursements, so be sure you are reviewing both sets of disbursements when reviewing payouts.
Pay by Invoice FAQ: Why am I getting payment disbursements from Amazon Services LLC?
Seller_5tlCr4Spn5nzh
We are done shipping orders until Monday and have 1 refund processing. I will take screenshots over the weekend. The balance will be higher tonight. Then the Total Balance widget will be 1-2k lower tomorrow morning. Around noon it will go up a few hundred $. Then between 5-7pm it will go up a few hundred more. I am looking at the Total Balance widget; not reviewing the available & deferred balance but will screenshot those too. I am happy to share the screenshots directly with you if possible? Or if you can monitor my account over the weekend, feel free to.
Seller_kNnFgQK5jq3W2
ok, I’ll check this out
Let you know
Thanks @KJ_Amazon
Seller_kNnFgQK5jq3W2
hopefully they could see the balance going up and down
Let me know how it goes ,
Seller_kNnFgQK5jq3W2
yea that’s just the disbursements, we had requested that
That amount was deducted from “All Accounts” balance which was already off
Guess no choice at this point but to wait and see what happens, maybe stop selling for 45 days and see if all funds come
Before selling more products, not easy keeping track of which order I’m paid for and which I’m not
Seller_5tlCr4Spn5nzh
Update. I just finished auditing all the order we had since Nov 1st. Everything lines up and all money has been paid or is in the correct state it should be. I am going to take a guess and say the reason the Total Balance widget fluctuates up and down is because of orders moving from Deferred Status to Available Balance. Below is a guess of Amazon work flow.......
Cron job runs and sweeps money from Deferred $ to another Amazon internal location awaiting approval.
This causes $ to disappear from Total Balance widget.
Amazon Internal location approval happens and money is moved to Sellers Funds Available.
Once posted back to Sellers Available Funds, Total Balance widget is correct again.
I was hoping to find Amazon shorted me but everything is correct!
Seller_7Ei7ntto5WiRd
I have the same issue. All order going to “Deferred Transactions”
