Hello @Seller_lh2p9BCEf5fms,

Thank you for posting your concerns with your account verification issues.

Seller_lh2p9BCEf5fms

I am facing an issue with my identity verification and account reactivation process. My account was deactivated due to verification issues, and I received an email stating that my verification could not be completed. However, I am unable to find any option in Seller Central to resubmit my verification documents.

Gönderiyi görüntüle

I appreciate you sharing this concern, I can understand how frustrating and stressful it can be when you have very little information surrounding the deactivation. My goal is to offer more information and assist as best I can to help resolve your situation.

Seller_lh2p9BCEf5fms

Issue Details:

I have checked my Performance Notifications and Account Health Dashboard, but there is no option to re-upload the required documents.

I have contacted Amazon Seller Support multiple times, but every time my case is forwarded to the specialized team without a clear resolution.

I have not received any instructions on how to proceed with re-verification.

Gönderiyi görüntüle

Typically in these situations we advise on the creation of a new case with the originally requested information. I would recommend reviewing both your original performance notification AND our global identity verification help page to ensure all information provided meets our requirements and what has been requested exactly. Some of the requested information can be government issued ID including the front and back in color. A utility bill that matches the account owners information used to register an maintain the account. As mentioned, please also check your notification as some verification requests may ask for bank statement with the same matching information.

If you have already created a case to provide this information, please post your related case ID here and ensure the requested information is present in the case for further review. This will allow us to review your submission further to verify all required documents have been provided and are being reviewed by the appropriate teams. Once I have more information, I can offer further additional support or engage the appropriate teams to help resolve the situation.

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Emet.