A-Z Appeal
How do I get the results of my A-Z Appeal. Customer did not received the package. We purchased shipping through amazon but they made us refunnd the money. What can I do to see the results o f the appeal and the reason it was denied?
A-Z Appeal
How do I get the results of my A-Z Appeal. Customer did not received the package. We purchased shipping through amazon but they made us refunnd the money. What can I do to see the results o f the appeal and the reason it was denied?
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Seller_i6S8knzW6zU6Z
Hi @Seller_WmtZwRmdYOFQ7,
I understand how frustrating it can be when an A-Z claim appeal gets denied. Let me help you find the information about your appeal results.
You can check the details by going to Performance > A-to-z Guarantee Claims > Option to Appeal tab. There you should be able to find your specific claim and see why it was denied.
Since you mentioned using Amazon's shipping service, it's worth noting that tracking information is automatically included with these shipments. According to the help page (under "Tips"), this tracking information typically provides great protection for A-to-z Guarantee claims.
If you'd like to provide additional documentation to support your case, the help page Appeal an A-to-z Guarantee claim explains that you can:
- Use Buyer-Seller Messages to attach any supporting documents
- Mention in your claim response that you've added these documents there
Just keep in mind that if Amazon asks for any additional information while reviewing your appeal, you'll need to respond within 72 hours.
Hope this helps you get to the bottom of this! Let us know if you need anything else.
Best regards, Michael
Joey_Amazon
Hey @Seller_WmtZwRmdYOFQ7,
I appreciate you posting here at the forums.
If you wish, please share the Claim ID associated with this issue. I would like to review and determine what options you might have to proceed.
Thanks,
Joey
