Amazon email about identification check

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Seller_wC0YseOohUrlJ
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Amazon email about identification check

I received the email below from "donotreply@amazon.com" which says I have to click on a link for an identification check with a third party company or my account will be deactivated.

I did the INFORM identity check just a few weeks ago and there is nothing on my seller central page about any problems.

The link in the email takes me firstly to an Amazon page warning me "Since this website is not operated by Amazon, we cannot verify the authenticity, content, or security of this domain"

Here is the email from Amazon

"Please do not reply to this email as we do not review emails sent to this email account.

Hello,

As an enhanced security measure, you must complete an identity verification check in order to continue to sell in Amazon’s store. To complete the process, please review the details provided below and click on the link to start your verification within 14 days; please note that this link will lead you to the website hosted by our third-party identity verification services provider, Persona.

During this process, you will need to show your original ID and the details on this ID should match with the identification details you provided in your Amazon selling account. The verification process will take less than 5 minutes to complete. After completion, we will review the details and get back to you within 72 hours. If you do not successfully complete this verification within 14 days, you will no longer be eligible to sell on Amazon.com.

1. Click on the following link to begin and follow the instructions.

Click here to start the verification

We are here to help

If you have any questions, please contact the Selling Partner Support Team"

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Rose_Amazon

Hi @oldmanbitter

Thanks for the post. Can you share the case id that you opened with Seller Support.

Thanks in advance.

Rose_Amazon

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