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Seller_r4WqKWlI0oTMl

Other vendor changing product details

Hi,

Thanks in advance for reading. Another vendor is changing the product details and images on some of our products. The product details they are giving Amazon are incorrect and they are only providing Amazon with 1 image of our products, while we provide several images of higher resolution.

I've tried to get the product details fixed and our images put back up, but I keep getting told the other vendor has the winning contribution. I've been trying for over 2 months and cases with Amazon's support are going nowhere.

We our the brand owner, creator, and manufacture of our products. We have our brands registered with Amazon and our products registered to our brand, but that doesn't seem to matter to Amazon's support.

Has anyone had any luck getting something like this fixed? My main goal is to get the product details fixed so that Amazon's customers aren't receiving false product information.

thanks again.

28 görüntüleme
6 yanıt
Liste kaydı oluşturma ve yönetme
Etiketler:Detay sayfası, Görseller
10
Yanıtla
user profile
Seller_r4WqKWlI0oTMl

Other vendor changing product details

Hi,

Thanks in advance for reading. Another vendor is changing the product details and images on some of our products. The product details they are giving Amazon are incorrect and they are only providing Amazon with 1 image of our products, while we provide several images of higher resolution.

I've tried to get the product details fixed and our images put back up, but I keep getting told the other vendor has the winning contribution. I've been trying for over 2 months and cases with Amazon's support are going nowhere.

We our the brand owner, creator, and manufacture of our products. We have our brands registered with Amazon and our products registered to our brand, but that doesn't seem to matter to Amazon's support.

Has anyone had any luck getting something like this fixed? My main goal is to get the product details fixed so that Amazon's customers aren't receiving false product information.

thanks again.

Liste kaydı oluşturma ve yönetme
Etiketler:Detay sayfası, Görseller
10
28 görüntüleme
6 yanıt
Yanıtla
0 yanıt
user profile
Seller_CW0P5hgbsiqWX
Şuna yanıt olarak: Seller_r4WqKWlI0oTMl adlı kişinin gönderisi

It is difficult to offer any suggestion because your question has too many conflicting points.

- You are the Amazon approved brand owner of the product in question, right?

- Did you actually create the listing?

Are the UPC's assigned to your brand?

- How are they giving different details on the listing you created? Did they hijack your listing?

- Did they delete your photos?

- Is their listing a totally separate listing than the one you created?

If you are the actual brand owner and are USTPO registered. Send your documentation to Amazon Legal Office in Seattle by Certified Mail. They can sort thing our in a week or two.

11
user profile
Michelle_Amazon
Şuna yanıt olarak: Seller_r4WqKWlI0oTMl adlı kişinin gönderisi

Hello @Seller_r4WqKWlI0oTMl,

Michelle at Amazon here. I understand that you are having issues updating a listing. @Seller_CW0P5hgbsiqWX has provided you with some great questions that will effect if you can update or not. Can you please provide me with the Seller Support case for this issue so I can take a look? If you don't have a case yet, please start here and let me know if they are not able to assist you after they complete their investigation.

Regards,

Michelle

00
Yeni etkinlikler hakkında bildirim almak için bu tartışmayı takip edin
user profile
Seller_r4WqKWlI0oTMl

Other vendor changing product details

Hi,

Thanks in advance for reading. Another vendor is changing the product details and images on some of our products. The product details they are giving Amazon are incorrect and they are only providing Amazon with 1 image of our products, while we provide several images of higher resolution.

I've tried to get the product details fixed and our images put back up, but I keep getting told the other vendor has the winning contribution. I've been trying for over 2 months and cases with Amazon's support are going nowhere.

We our the brand owner, creator, and manufacture of our products. We have our brands registered with Amazon and our products registered to our brand, but that doesn't seem to matter to Amazon's support.

Has anyone had any luck getting something like this fixed? My main goal is to get the product details fixed so that Amazon's customers aren't receiving false product information.

thanks again.

28 görüntüleme
6 yanıt
Liste kaydı oluşturma ve yönetme
Etiketler:Detay sayfası, Görseller
10
Yanıtla
user profile
Seller_r4WqKWlI0oTMl

Other vendor changing product details

Hi,

Thanks in advance for reading. Another vendor is changing the product details and images on some of our products. The product details they are giving Amazon are incorrect and they are only providing Amazon with 1 image of our products, while we provide several images of higher resolution.

I've tried to get the product details fixed and our images put back up, but I keep getting told the other vendor has the winning contribution. I've been trying for over 2 months and cases with Amazon's support are going nowhere.

We our the brand owner, creator, and manufacture of our products. We have our brands registered with Amazon and our products registered to our brand, but that doesn't seem to matter to Amazon's support.

Has anyone had any luck getting something like this fixed? My main goal is to get the product details fixed so that Amazon's customers aren't receiving false product information.

thanks again.

Liste kaydı oluşturma ve yönetme
Etiketler:Detay sayfası, Görseller
10
28 görüntüleme
6 yanıt
Yanıtla
user profile

Other vendor changing product details

Seller_r4WqKWlI0oTMl tarafından yazıldı

Hi,

Thanks in advance for reading. Another vendor is changing the product details and images on some of our products. The product details they are giving Amazon are incorrect and they are only providing Amazon with 1 image of our products, while we provide several images of higher resolution.

I've tried to get the product details fixed and our images put back up, but I keep getting told the other vendor has the winning contribution. I've been trying for over 2 months and cases with Amazon's support are going nowhere.

We our the brand owner, creator, and manufacture of our products. We have our brands registered with Amazon and our products registered to our brand, but that doesn't seem to matter to Amazon's support.

Has anyone had any luck getting something like this fixed? My main goal is to get the product details fixed so that Amazon's customers aren't receiving false product information.

thanks again.

Liste kaydı oluşturma ve yönetme
Etiketler:Detay sayfası, Görseller
10
28 görüntüleme
6 yanıt
Yanıtla
0 yanıt
0 yanıt
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user profile
Seller_CW0P5hgbsiqWX
Şuna yanıt olarak: Seller_r4WqKWlI0oTMl adlı kişinin gönderisi

It is difficult to offer any suggestion because your question has too many conflicting points.

- You are the Amazon approved brand owner of the product in question, right?

- Did you actually create the listing?

Are the UPC's assigned to your brand?

- How are they giving different details on the listing you created? Did they hijack your listing?

- Did they delete your photos?

- Is their listing a totally separate listing than the one you created?

If you are the actual brand owner and are USTPO registered. Send your documentation to Amazon Legal Office in Seattle by Certified Mail. They can sort thing our in a week or two.

11
user profile
Michelle_Amazon
Şuna yanıt olarak: Seller_r4WqKWlI0oTMl adlı kişinin gönderisi

Hello @Seller_r4WqKWlI0oTMl,

Michelle at Amazon here. I understand that you are having issues updating a listing. @Seller_CW0P5hgbsiqWX has provided you with some great questions that will effect if you can update or not. Can you please provide me with the Seller Support case for this issue so I can take a look? If you don't have a case yet, please start here and let me know if they are not able to assist you after they complete their investigation.

Regards,

Michelle

00
Yeni etkinlikler hakkında bildirim almak için bu tartışmayı takip edin
user profile
Seller_CW0P5hgbsiqWX
Şuna yanıt olarak: Seller_r4WqKWlI0oTMl adlı kişinin gönderisi

It is difficult to offer any suggestion because your question has too many conflicting points.

- You are the Amazon approved brand owner of the product in question, right?

- Did you actually create the listing?

Are the UPC's assigned to your brand?

- How are they giving different details on the listing you created? Did they hijack your listing?

- Did they delete your photos?

- Is their listing a totally separate listing than the one you created?

If you are the actual brand owner and are USTPO registered. Send your documentation to Amazon Legal Office in Seattle by Certified Mail. They can sort thing our in a week or two.

11
user profile
Seller_CW0P5hgbsiqWX
Şuna yanıt olarak: Seller_r4WqKWlI0oTMl adlı kişinin gönderisi

It is difficult to offer any suggestion because your question has too many conflicting points.

- You are the Amazon approved brand owner of the product in question, right?

- Did you actually create the listing?

Are the UPC's assigned to your brand?

- How are they giving different details on the listing you created? Did they hijack your listing?

- Did they delete your photos?

- Is their listing a totally separate listing than the one you created?

If you are the actual brand owner and are USTPO registered. Send your documentation to Amazon Legal Office in Seattle by Certified Mail. They can sort thing our in a week or two.

11
Yanıtla
user profile
Michelle_Amazon
Şuna yanıt olarak: Seller_r4WqKWlI0oTMl adlı kişinin gönderisi

Hello @Seller_r4WqKWlI0oTMl,

Michelle at Amazon here. I understand that you are having issues updating a listing. @Seller_CW0P5hgbsiqWX has provided you with some great questions that will effect if you can update or not. Can you please provide me with the Seller Support case for this issue so I can take a look? If you don't have a case yet, please start here and let me know if they are not able to assist you after they complete their investigation.

Regards,

Michelle

00
user profile
Michelle_Amazon
Şuna yanıt olarak: Seller_r4WqKWlI0oTMl adlı kişinin gönderisi

Hello @Seller_r4WqKWlI0oTMl,

Michelle at Amazon here. I understand that you are having issues updating a listing. @Seller_CW0P5hgbsiqWX has provided you with some great questions that will effect if you can update or not. Can you please provide me with the Seller Support case for this issue so I can take a look? If you don't have a case yet, please start here and let me know if they are not able to assist you after they complete their investigation.

Regards,

Michelle

00
Yanıtla
Yeni etkinlikler hakkında bildirim almak için bu tartışmayı takip edin