My account is deactivated under section 3
Hi
Few days ago i created my seller account and send inventory to FBA and after receiving my inventory amazon suspended my account under section 3 because of they have found duplicate company that amazon claims that an account already exist with my company name but i have already all proves that my company is registered in pakistan and also they have stopped giving me response of my submissions and appeal please suggest me what to do i really want to bring back my seller account.
My account is deactivated under section 3
Hi
Few days ago i created my seller account and send inventory to FBA and after receiving my inventory amazon suspended my account under section 3 because of they have found duplicate company that amazon claims that an account already exist with my company name but i have already all proves that my company is registered in pakistan and also they have stopped giving me response of my submissions and appeal please suggest me what to do i really want to bring back my seller account.
0 yanıt
Seller_kIukTwdhvntAp
Find the suspension notice and POST THAT (the ENTIRE thing) but remove all personal information first.
Anyone answering will need to see what wording they used and what they are asking for.
As to the duplicate account --
There have been several recent posts by Amazon about how to work through the process.
Amazon multiple accounts posts
https://sellercentral.amazon.com/seller-forums/discussions/t/acd59de8-6355-467d-ac04-c1d4e6fb5be9
https://sellercentral.amazon.com/seller-forums/discussions/t/173f42d2-5497-4121-b3b9-d2b82bb459b6
https://sellercentral.amazon.com/seller-forums/discussions/t/adb46a83-ce85-4114-af36-0778e8533717
https://sellercentral.amazon.com/seller-forums/discussions/t/6898a332-dcf7-4d0e-bc7f-979333479a8f
Seller_Wfsc54EOB4PBu
Here is the screenshots of email i have received from amazon regarding deactivation of account
Atlas_Amazon
Hello @Seller_Wfsc54EOB4PBu
Thank you for the information provided regarding the recent concern that has come up with a potential association to another account that has been impacted. I know this can be increasingly frustration when there is minimal information so I do want to get you assistance for moving forward.
You mention that the other account has the same name as you, have you had a chance to review your other marketplaces to ensure they are all currently in an active status? Our team allows the ability to use multiple accounts and markets as long as they serve a legitimate business purpose and remain in an active standing. If you do find that another market is currently deactivated, you will want to navigate towards the performance notifications on that market to identify what is currently causing the impact.
Once you have identified and resolved the issue, you can navigate back to your US market and submit an appeal to inform our team of the action you have taken. They will review and confirm that everything has been resolved before taking the action to remove the restrictions that are present. Please be aware that if you are unable to resolve the issues, I will be unable to guarantee a resolution for your US market.
I will continue to review and monitor for any additional details that you would like to share so that guidance can be provided as needed.
Best,
Atlas
