Double Charged for Negative Balance at Beginning of Payment Period
@Connor_Amazon @Steve_Amazon
I have four cases 15798245391, 15798045421, 15656882591, and 15622038591 from July 13-Aug 8 that were transfered. The cases were closed after 5 days with no activity, but whomever there were transfered to never answered.
Please reopen this cases and have whomever they were transfered to address the issue. The problem is that Amazon has been charging my credit card for the negative opening balance in four two week payment periods. The credit card payment was not credited toward the transactions for the two week period. Then at the close of each two week period the negative balance was debited from my sales proceeds. In other words. Amazon charged me twice for the opening negative balance. I provided the credit card proof of these charges and screen shots of the payment period close.
The overcharges were $2084.02, $7136.52, $1,827.39, $1605.79 for a total of $12,653.72. I did a chargeback for the $2,084.02. Hence Amazon owes me $10,569.70. Please credit this toward my current payment period.
Double Charged for Negative Balance at Beginning of Payment Period
@Connor_Amazon @Steve_Amazon
I have four cases 15798245391, 15798045421, 15656882591, and 15622038591 from July 13-Aug 8 that were transfered. The cases were closed after 5 days with no activity, but whomever there were transfered to never answered.
Please reopen this cases and have whomever they were transfered to address the issue. The problem is that Amazon has been charging my credit card for the negative opening balance in four two week payment periods. The credit card payment was not credited toward the transactions for the two week period. Then at the close of each two week period the negative balance was debited from my sales proceeds. In other words. Amazon charged me twice for the opening negative balance. I provided the credit card proof of these charges and screen shots of the payment period close.
The overcharges were $2084.02, $7136.52, $1,827.39, $1605.79 for a total of $12,653.72. I did a chargeback for the $2,084.02. Hence Amazon owes me $10,569.70. Please credit this toward my current payment period.
0 yanıt
Ricardo_Amazon
Hello @Seller_qtcrOMsXAQy6A,
Ricardo from Amazon here.
I'd like to inform you after checking the situation around this issue, it seems our Seller Support team is waiting for a response from you on Case 16541456631.
Please reply back so they can continue to assist you.
