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Seller_mcSuYGCjRD42d

Problem with A-to-Z claim appeal

I purchased a Claims Protected Amazon Label and shipped the item to Canada. The customer filed a claim stating they did not receive the package, which we shipped on time and was successfully delivered. I do have proof of delivery with signature that the item was delivered. Amazon granted a refund to the customer under the A-to-Z Guarantee.

I have opened several appeals but each time I received the following response:

-We have reviewed the buyer’s claim and the information you provided for order 702-9910211-3159426. Although we understand your position, we stand by our decision.

I am kindly requesting a refund as we shipped the item on time and it was delivered successfully. Please help to resolve this issue.

36 görüntüleme
12 yanıt
Alıcı Deneyimi Yönetimi
Etiketler:A'dan Z'ye garanti talepleri
10
Yanıtla
user profile
Seller_mcSuYGCjRD42d

Problem with A-to-Z claim appeal

I purchased a Claims Protected Amazon Label and shipped the item to Canada. The customer filed a claim stating they did not receive the package, which we shipped on time and was successfully delivered. I do have proof of delivery with signature that the item was delivered. Amazon granted a refund to the customer under the A-to-Z Guarantee.

I have opened several appeals but each time I received the following response:

-We have reviewed the buyer’s claim and the information you provided for order 702-9910211-3159426. Although we understand your position, we stand by our decision.

I am kindly requesting a refund as we shipped the item on time and it was delivered successfully. Please help to resolve this issue.

Alıcı Deneyimi Yönetimi
Etiketler:A'dan Z'ye garanti talepleri
10
36 görüntüleme
12 yanıt
Yanıtla
0 yanıt
user profile
Joey_Amazon
Şuna yanıt olarak: Seller_mcSuYGCjRD42d adlı kişinin gönderisi

Hey @Seller_mcSuYGCjRD42d,

Thank you for posting here at the forums.

Please share the AtoZ Claim ID associated with this order. Also, did you share the proof of delivery (signature) via the appeal ?

Thanks,

Joey

10
user profile
Joey_Amazon
Şuna yanıt olarak: Seller_mcSuYGCjRD42d adlı kişinin gönderisi

Hey @Seller_mcSuYGCjRD42d,

Thank you for your patience. I am glad to share that the Claims team has overturned this case in your favor. Your account will receive a reimbursement and the ODR impact will be removed from your account.

Thank you once again for being a part of this community.

20
Yeni etkinlikler hakkında bildirim almak için bu tartışmayı takip edin
user profile
Seller_mcSuYGCjRD42d

Problem with A-to-Z claim appeal

I purchased a Claims Protected Amazon Label and shipped the item to Canada. The customer filed a claim stating they did not receive the package, which we shipped on time and was successfully delivered. I do have proof of delivery with signature that the item was delivered. Amazon granted a refund to the customer under the A-to-Z Guarantee.

I have opened several appeals but each time I received the following response:

-We have reviewed the buyer’s claim and the information you provided for order 702-9910211-3159426. Although we understand your position, we stand by our decision.

I am kindly requesting a refund as we shipped the item on time and it was delivered successfully. Please help to resolve this issue.

36 görüntüleme
12 yanıt
Alıcı Deneyimi Yönetimi
Etiketler:A'dan Z'ye garanti talepleri
10
Yanıtla
user profile
Seller_mcSuYGCjRD42d

Problem with A-to-Z claim appeal

I purchased a Claims Protected Amazon Label and shipped the item to Canada. The customer filed a claim stating they did not receive the package, which we shipped on time and was successfully delivered. I do have proof of delivery with signature that the item was delivered. Amazon granted a refund to the customer under the A-to-Z Guarantee.

I have opened several appeals but each time I received the following response:

-We have reviewed the buyer’s claim and the information you provided for order 702-9910211-3159426. Although we understand your position, we stand by our decision.

I am kindly requesting a refund as we shipped the item on time and it was delivered successfully. Please help to resolve this issue.

Alıcı Deneyimi Yönetimi
Etiketler:A'dan Z'ye garanti talepleri
10
36 görüntüleme
12 yanıt
Yanıtla
user profile

Problem with A-to-Z claim appeal

Seller_mcSuYGCjRD42d tarafından yazıldı

I purchased a Claims Protected Amazon Label and shipped the item to Canada. The customer filed a claim stating they did not receive the package, which we shipped on time and was successfully delivered. I do have proof of delivery with signature that the item was delivered. Amazon granted a refund to the customer under the A-to-Z Guarantee.

I have opened several appeals but each time I received the following response:

-We have reviewed the buyer’s claim and the information you provided for order 702-9910211-3159426. Although we understand your position, we stand by our decision.

I am kindly requesting a refund as we shipped the item on time and it was delivered successfully. Please help to resolve this issue.

Alıcı Deneyimi Yönetimi
Etiketler:A'dan Z'ye garanti talepleri
10
36 görüntüleme
12 yanıt
Yanıtla
0 yanıt
0 yanıt
Hızlı filtreler
Sıralama ölçütü
user profile
Joey_Amazon
Şuna yanıt olarak: Seller_mcSuYGCjRD42d adlı kişinin gönderisi

Hey @Seller_mcSuYGCjRD42d,

Thank you for posting here at the forums.

Please share the AtoZ Claim ID associated with this order. Also, did you share the proof of delivery (signature) via the appeal ?

Thanks,

Joey

10
user profile
Joey_Amazon
Şuna yanıt olarak: Seller_mcSuYGCjRD42d adlı kişinin gönderisi

Hey @Seller_mcSuYGCjRD42d,

Thank you for your patience. I am glad to share that the Claims team has overturned this case in your favor. Your account will receive a reimbursement and the ODR impact will be removed from your account.

Thank you once again for being a part of this community.

20
Yeni etkinlikler hakkında bildirim almak için bu tartışmayı takip edin
user profile
Joey_Amazon
Şuna yanıt olarak: Seller_mcSuYGCjRD42d adlı kişinin gönderisi

Hey @Seller_mcSuYGCjRD42d,

Thank you for posting here at the forums.

Please share the AtoZ Claim ID associated with this order. Also, did you share the proof of delivery (signature) via the appeal ?

Thanks,

Joey

10
user profile
Joey_Amazon
Şuna yanıt olarak: Seller_mcSuYGCjRD42d adlı kişinin gönderisi

Hey @Seller_mcSuYGCjRD42d,

Thank you for posting here at the forums.

Please share the AtoZ Claim ID associated with this order. Also, did you share the proof of delivery (signature) via the appeal ?

Thanks,

Joey

10
Yanıtla
user profile
Joey_Amazon
Şuna yanıt olarak: Seller_mcSuYGCjRD42d adlı kişinin gönderisi

Hey @Seller_mcSuYGCjRD42d,

Thank you for your patience. I am glad to share that the Claims team has overturned this case in your favor. Your account will receive a reimbursement and the ODR impact will be removed from your account.

Thank you once again for being a part of this community.

20
user profile
Joey_Amazon
Şuna yanıt olarak: Seller_mcSuYGCjRD42d adlı kişinin gönderisi

Hey @Seller_mcSuYGCjRD42d,

Thank you for your patience. I am glad to share that the Claims team has overturned this case in your favor. Your account will receive a reimbursement and the ODR impact will be removed from your account.

Thank you once again for being a part of this community.

20
Yanıtla
Yeni etkinlikler hakkında bildirim almak için bu tartışmayı takip edin