ELIGIBLE FOR SAFE T CLAIM?
Hi - we have recently received a few returns with the reason "arrived too late." In these cases the buyer did in fact receive it after the Amazon promised delivery date. (No fault of ours, they were all shipped on time.) Are we protected from having to pay for these return shipments since we purchase our shipping directly through Amazon. Can I file a Safe T Claim and if yes, suggested verbiage?
ELIGIBLE FOR SAFE T CLAIM?
Hi - we have recently received a few returns with the reason "arrived too late." In these cases the buyer did in fact receive it after the Amazon promised delivery date. (No fault of ours, they were all shipped on time.) Are we protected from having to pay for these return shipments since we purchase our shipping directly through Amazon. Can I file a Safe T Claim and if yes, suggested verbiage?
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Seller_i6S8knzW6zU6Z
Hi @Seller_FAf2BjEFGtrGA,
According to the "Reimbursement for seller-fulfilled network prepaid returns" help page (section: SAFE-T reimbursement claims filing steps), you can easily check if your orders qualify:
- Go to Orders tab > Manage SAFE-T Claims
- Click "File a new SAFE-T claim"
- Enter your Order ID and click "Check Eligibility"
Joey_Amazon
Hi @Seller_FAf2BjEFGtrGA,
Thank you for posting here at the forums!
There are some requirements that need to be met in order to be protected. If you wish, please share the Order ID associated with this issue and I can take a look and determine what options you might have.
Hope this helps,
Joey
