No buybox eligibility for items in "NEW" but YES eligible for "USED-GOOD"??
We have a very weird issue occurring on our account that affects a bunch of our listings, where if they are listed in NEW condition or "Renewed Excellent" (the equivalent of “NEW” for renewed listings), then we cannot get the buybox. However, the same items, when listed under worse conditions such as “USED-GOOD,” are able to take the Buybox, with price being the same, or even higher in price.
We think the root cause of this is from an old counterfeit policy violation that we had on our account (which has been reversed and removed, and we were deemed not at fault). It seems like this issue triggered some sort of specific account-level restriction affecting our Buybox eligibility for items in “NEW” or "Renewed Excellent" condition.
Can someone please help escalate this issue to the appropriate department? Thank you!
CASEID: 16976320821
@Rose_Amazon@Josh_Amazon@Glenn_Amazon@Atlas_Amazon@Sandy_Amazon@Dougal_Amazon@Levi_Dylan_Amazon@Manny_Amazon
No buybox eligibility for items in "NEW" but YES eligible for "USED-GOOD"??
We have a very weird issue occurring on our account that affects a bunch of our listings, where if they are listed in NEW condition or "Renewed Excellent" (the equivalent of “NEW” for renewed listings), then we cannot get the buybox. However, the same items, when listed under worse conditions such as “USED-GOOD,” are able to take the Buybox, with price being the same, or even higher in price.
We think the root cause of this is from an old counterfeit policy violation that we had on our account (which has been reversed and removed, and we were deemed not at fault). It seems like this issue triggered some sort of specific account-level restriction affecting our Buybox eligibility for items in “NEW” or "Renewed Excellent" condition.
Can someone please help escalate this issue to the appropriate department? Thank you!
CASEID: 16976320821
@Rose_Amazon@Josh_Amazon@Glenn_Amazon@Atlas_Amazon@Sandy_Amazon@Dougal_Amazon@Levi_Dylan_Amazon@Manny_Amazon
4 yanıt
Seller_SlWB0EOdRzvPk
Here are more details of the item in question.
Observed Issue: Items listed in “NEW” or “Renewed Excellent” condition are consistently not Buybox eligible, while the same items listed under “USED-GOOD” or worse conditions at the same price take the Buybox.
Example: ASIN B00ZYIFXSM is Buybox eligible when listed as “USED-GOOD” but not when listed as “Renewed Excellent.”
This pattern is consistent across several ASINs and is highly unusual.
Can someone please help escalate this issue to the appropriate department? Thank you!
CASEID: 16976320821
@Rose_Amazon @Josh_Amazon @Glenn_Amazon @Atlas_Amazon @Sandy_Amazon @Dougal_Amazon @Levi_Dylan_Amazon
Nano_Amazon
Hello @Seller_SlWB0EOdRzvPk
Thanks for reaching out to Amazon Forums. I can confirm that your case has already been escalated to the dedicated team, and they have provided their resolution through Seller Support. Please note that our forum teams cannot intervene in or influence the appeal process.
If you have additional questions about the resolution provided, please continue working with Seller Support through your existing case.
Nano
