Request for Manual Review of Feedback Removal Case – #17797834751
Hi Amazon Feedback Team,
I’d like to request a manual review of a feedback removal case that may have been misunderstood by frontline support.
Order ID: #111-2541303-7716203
Case ID: 17797834751
Feedback left by buyer: “heat doesn't work and remote was broken off so can't use”
This comment is entirely product-related, referring to performance issues that occurred after use, and not related to delivery, seller communication, or service. All parts were delivered together and there was no missing item.
According to Amazon’s Feedback Removal Policy, if the entire comment is a product review, it qualifies for removal. I’ve submitted multiple requests, but they’ve been denied with the explanation that the feedback is not product-related, which I believe is incorrect.
I’ve already responded to the buyer and offered a solution. However, since the feedback inaccurately affects our seller rating and contradicts Amazon’s published policy, we kindly ask for the feedback to be reviewed again by the proper Feedback team.
Thanks for your support and time!
Best regards,
JUUXO Team
Request for Manual Review of Feedback Removal Case – #17797834751
Hi Amazon Feedback Team,
I’d like to request a manual review of a feedback removal case that may have been misunderstood by frontline support.
Order ID: #111-2541303-7716203
Case ID: 17797834751
Feedback left by buyer: “heat doesn't work and remote was broken off so can't use”
This comment is entirely product-related, referring to performance issues that occurred after use, and not related to delivery, seller communication, or service. All parts were delivered together and there was no missing item.
According to Amazon’s Feedback Removal Policy, if the entire comment is a product review, it qualifies for removal. I’ve submitted multiple requests, but they’ve been denied with the explanation that the feedback is not product-related, which I believe is incorrect.
I’ve already responded to the buyer and offered a solution. However, since the feedback inaccurately affects our seller rating and contradicts Amazon’s published policy, we kindly ask for the feedback to be reviewed again by the proper Feedback team.
Thanks for your support and time!
Best regards,
JUUXO Team
0 yanıt
Seller_rI7BZIczK8iAC
That is YOUR listing. Would you prefer that this 1 star review shows up ON the listing as product review? you are right that THERE is the place it belongs to. You can't wait that it will be removed completely. It will stay or as seller feedback (where customers never go look), or as a review visible at first sight for each interested buyer. YOU chose.
Cooper_Amazon
Good Afternoon @Seller_432liJtAo65YG,
I have gone ahead and escalated Case ID: 17797834751 regarding the 1 star seller feedback review left on your account to our Seller feedback team to see if it is eligible for removal. I cannot guarantee the seller feedback will get removed but it doesn't hurt to get a second pair of eyes to take a look the situation. The team should get back to us within the next few business days. I look forward to following up with you soon. Have a good weekend.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Evening @Seller_432liJtAo65YG,
I wanted to follow up with you as I heard back from the partner team and they are leaving the feedback up at this time as it did not meet criteria for removal. I do acknowledge the outcome of this investigation was difficult news to hear. We did ensure the appropriate department reviewed the case.
As a path forward, you may work with the buyer through buyer-seller messaging to kindly request them to remove the feedback if they would like to do so but are not obligated to.
Thank you for understanding and have a good night.
Sincerely, Cooper_Amazon
