Section 3 violation
Anyone else having issues contacting customer support trying to resolve a Section 3 violation? I have been trying to contact them for the last 2 months with no avail. A few months back I tried hopping on a video call to provided supporting documentation with them at my scheduled time and the representative disconnected on me mid call and never re-joined. I have not heard back and every time I use the "get help" section to send them a message I am met with this instant email reply "This email address is not the correct channel to submit an appeal. Please follow the instructions below to resubmit your appeal to the correct channel."
Any advice or pointers as to how to get in contact with a representative? My funds are on hold, and the only way they allow me to contact them is through email.
I would like to get the inventory back as well as the funds so that I can close this account and move elsewhere.
Section 3 violation
Anyone else having issues contacting customer support trying to resolve a Section 3 violation? I have been trying to contact them for the last 2 months with no avail. A few months back I tried hopping on a video call to provided supporting documentation with them at my scheduled time and the representative disconnected on me mid call and never re-joined. I have not heard back and every time I use the "get help" section to send them a message I am met with this instant email reply "This email address is not the correct channel to submit an appeal. Please follow the instructions below to resubmit your appeal to the correct channel."
Any advice or pointers as to how to get in contact with a representative? My funds are on hold, and the only way they allow me to contact them is through email.
I would like to get the inventory back as well as the funds so that I can close this account and move elsewhere.
0 yanıt
Seller_4zBzdtgCyS9EI
They want what they asked for. Nothing else will do. They want it in the exact format and including the exact information they asked for. If invoices were requested, they want commercial invoices from brand approved wholesale distributors, B2B only.
If you purchased at retail stores you will get neither your inventory, nor your money.
Seller_4zBzdtgCyS9EI
post your suspension notice. They always tell you what they want. Then you just got to give them that as described in policy. And if you don't understand what they are asking for, how have you provided all of it?
Sounds like you have IP violations and while you say you provided "all that" I don't think you have gone to read what a commercial invoice needs to look like, as described in policy and seller university. You can search 'violation invoice requirements" for details. What they ask for, they mean IN DETAIL, everything. Names must be EXACT matches, brands must be EXACT matches to the brands shown on listings. Brand approved, means you DID in fact check with the brand to make sure they are authorized distributors and distributors are companies that sell B2B only! (You have a business account with them)......................
when they ask for "completed invoices" they do not want a copy of the order and a copy of you showing you paid for it. They want a completed invoices that shows the order "shipped" to you
