SAFE-T Claim Help Please
Hello,
The customer returned a completely different item so I started a SAFE-T claim, I was granted the full amount for the claim, but I am still being charged for the return label from the RMA. The return code used was inaccurate website description (which was an invalid return reason)
The reason I used for SAFE-T claim was customer returned a different item, I took pictures of the package and contents, it was granted for the full amount....I feel like the return shipping should have been credited back to me as well because I did not receive the original order that was shipped to the customer? Is this the way SAFE-T works or did I do something wrong?
SAFE-T Claim Help Please
Hello,
The customer returned a completely different item so I started a SAFE-T claim, I was granted the full amount for the claim, but I am still being charged for the return label from the RMA. The return code used was inaccurate website description (which was an invalid return reason)
The reason I used for SAFE-T claim was customer returned a different item, I took pictures of the package and contents, it was granted for the full amount....I feel like the return shipping should have been credited back to me as well because I did not receive the original order that was shipped to the customer? Is this the way SAFE-T works or did I do something wrong?
0 yanıt
Danny_Amazon
Hello @Seller_51DGkaOM3ADSq- appreciate you looking to the forums for some assistance with this SAFE-T Claim.
It is true that return shipping costs may be your responsibility for seller faulted return reasons, though it sounds like this one wasn't actually seller faulted.
Feel free to share the order ID associated with this SAFE-T Claim so I can take a closer look from my end and help advise!
Thanks,
Danny
