Request for Manual Review: Verification Issue Unresolved Despite Compliance
I am writing once again concerning the ongoing issue with the verification process for my seller account. Despite adhering to all provided instructions and submitting my driver's license for the Inform Consumer Act ID verification, I continue to receive automated responses indicating non-completion of verification processes.
Recap of the Situation:
I have repeatedly checked the Performance Notifications in Seller Central, as directed, to find and respond to document requests. However, no actionable links or specific requests are visible, only past inquiries.
I have submitted my ID document as instructed by a support representative, clearly noting the intended purpose for the Inform Consumer Act verification.
Despite these efforts, the responses I receive do not acknowledge my submissions and revert to a standard directive to check Performance Notifications, where no pending actions are listed.
Request for Assistance:
Manual Review: I kindly request a manual review of my case by a member of your team to understand the disconnect in the automated system's handling of my submissions.
Specific Guidance: If further information or additional documents are needed, please specify exactly what is required and how to submit them appropriately, considering the current limitations of my Seller Central interface.
This issue is significantly impacting my ability to operate on Amazon, and I am eager to resolve it promptly. Thank you for your attention to this urgent matter, and I look forward to your specific guidance and the reactivation of my account.
Looking forward to receiving any help or suggestions, and hopefully someone from the Amazon team.
Request for Manual Review: Verification Issue Unresolved Despite Compliance
I am writing once again concerning the ongoing issue with the verification process for my seller account. Despite adhering to all provided instructions and submitting my driver's license for the Inform Consumer Act ID verification, I continue to receive automated responses indicating non-completion of verification processes.
Recap of the Situation:
I have repeatedly checked the Performance Notifications in Seller Central, as directed, to find and respond to document requests. However, no actionable links or specific requests are visible, only past inquiries.
I have submitted my ID document as instructed by a support representative, clearly noting the intended purpose for the Inform Consumer Act verification.
Despite these efforts, the responses I receive do not acknowledge my submissions and revert to a standard directive to check Performance Notifications, where no pending actions are listed.
Request for Assistance:
Manual Review: I kindly request a manual review of my case by a member of your team to understand the disconnect in the automated system's handling of my submissions.
Specific Guidance: If further information or additional documents are needed, please specify exactly what is required and how to submit them appropriately, considering the current limitations of my Seller Central interface.
This issue is significantly impacting my ability to operate on Amazon, and I am eager to resolve it promptly. Thank you for your attention to this urgent matter, and I look forward to your specific guidance and the reactivation of my account.
Looking forward to receiving any help or suggestions, and hopefully someone from the Amazon team.
4 yanıt
Emet_Amazon
Hello @Seller_LEpbPox85Ztq3,
Thank you for posting your concerns with your verification process.
I do see that you had originally posted these concerns on this topic. So I can look further into your situation, can you provide me with a related case so I can look further into the situation and offer guidance on next steps available.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_LEpbPox85Ztq3,
Thank you for following up on the situation and providing your related case.
Why is this happening?
The country of residence that you selected in Seller Central when you registered your account does not match the country of residence in the documents that you provided.
As noted from this case back on 9/1/24, your account was registered under an address that conflicts with your country of residence. If you are using a virtual address, you will need to complete tax verification and update all account information to your physical address to complete verification or the account will not be eligible for reactivation.
Conflicts in these attributes without supporting evidence that you reside at the provided location will result in its rejection. We will require all information to match and be verifiable. If you do not reside or work out of this location, it will not be verifiable.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_LEpbPox85Ztq3
Hi Elmet,
To gain full access to my account, I have been advised me to submit all outstanding documents or information. I have already submitted my driving license, and I received and submitted the verification code sent to my Spanish address as requested. However, I continue to receive the same notification that my account cannot be verified.
Question: Could you please specify which additional documents or information are still required for my account verification? I am eager to provide whatever is necessary to complete this process.
Issue with Submitting Documents in Seller Central:
I have checked the “Performance Notifications” and attempted to reverify my identity through the INFORM Consumers Act Identity link, but I am redirected to a "Get Help" page with no options to upload any documents.
Specific Request:
Human Review: I kindly request that my case be manually reviewed by a representative who can provide specific guidance on what documents or steps are missing.
Clear Submission Instructions: Please provide a clear method or alternative way to submit the necessary documents, given the technical issue I am facing with the Seller Central submission process.
I am fully committed to resolving this issue as soon as possible and appreciate your immediate attention to this matter. Your assistance in providing a path forward will be invaluable.
Thank you for your prompt response.
