Product compliance - manufacturer minimum age
I've had a product that by mistake I put the manufacturing age 14 months, but I mean for 14 and older (192 months). It went to the compliance team. I made the change to the listing, but since it's suppressed, the change doesn't show. I appealed more than 5 times and they refused to make the change.
I tried to call and no one can help. What do you suggest I do?
It's really frustrating because I sent the stock through amazon FBA and they cancelled my listing.
Product compliance - manufacturer minimum age
I've had a product that by mistake I put the manufacturing age 14 months, but I mean for 14 and older (192 months). It went to the compliance team. I made the change to the listing, but since it's suppressed, the change doesn't show. I appealed more than 5 times and they refused to make the change.
I tried to call and no one can help. What do you suggest I do?
It's really frustrating because I sent the stock through amazon FBA and they cancelled my listing.
0 yanıt
Seller_CW0P5hgbsiqWX
the truth is, during November and December, Amazon simply does not want any changes to the catalog. Thus during these two months Amazon just does not address your concern for a new product. In January, you may or may not get a solution.
With over 9.7 million registered users on the site, no one seller's problem holds any importance to the company.
Did you send two invoices showing the total inventory lot. Amazon does accept older invoices provided you have a commercial Credit account with the manufacturer. What did you send to Amazon?
Amazon knows what an invoice includes. An invoice is used when Your USA business has a retail commercial credit account with the manufacturer. Most all invoices include all of the following:
- YOUR: business name, business address, business phone, sales tax exempt number, your EIN number, your credit line, and terms of sale
- MANUFACTURER’S: address, phone, EIN number, account Rep’s name
- PRODUCT’S: quantity, SKU-Model number,
- DISCOUNTS PROCESSES ON THIS PURHASE: quantity, sale, specials
- TERMS OF SHIPPING: method, who pays, company used, tracking number
- TERMS OF PAYMENT: 30 days, 60 days, 90 days, interest assessed
Some have more, but they all use the same basic format. Even when you call and make a small online order and pay by credit card, an invoice is still sent to you separately containing all of the above.
If you purchased the items from a distributor using cash and carry, or on-line with a credit card, and paid sales tax on it, you are not buying wholesale from the manufacturer.
CR_Amazon
Hello there @Seller_2RoMQKR7DAiYj
My name is CR and wanted to jump in here to see if I can get some more information from you. Would you mind sharing the most recent case #(s) that you have opened with Seller Support? I'd be happy to review your issue in more detail there and read through any correspondence provided up to this point to see if there is anything further we can look at.
I'll hang tight here for your reply.
CR_Amazon