Brand Attribute Somehow changed to Random Brand (We are registered brand and own this ASIN)
Hello all,
Case ID: 15132243871
We had a variation with multiple directly related ASINs. We then found that one of the ASINs fell off of the variation. After investigation, we concluded that this occurred as the Brand Attribute changed from our brand to another. We attempted to delete and relist without success. The brand remained.
We then contacted seller support, to request a change to the attribute. Apparently it is against the rules for us to make this change, but I see it as a completely unjust situation and making a new ASIN is completely unnecessary. We've provided photos of the product, it's barcode, and brand. It is also under our registered brand's catalog.
This situation is misleading our customers and restricting us from having our original variation. I am getting nowhere with support and need additional assistance on this case! Any help would be incredibly appreciated.
@Danny_Amazon @Rose_Amazon @Michelle_Amazon @Blake_Amazon
Brand Attribute Somehow changed to Random Brand (We are registered brand and own this ASIN)
Hello all,
Case ID: 15132243871
We had a variation with multiple directly related ASINs. We then found that one of the ASINs fell off of the variation. After investigation, we concluded that this occurred as the Brand Attribute changed from our brand to another. We attempted to delete and relist without success. The brand remained.
We then contacted seller support, to request a change to the attribute. Apparently it is against the rules for us to make this change, but I see it as a completely unjust situation and making a new ASIN is completely unnecessary. We've provided photos of the product, it's barcode, and brand. It is also under our registered brand's catalog.
This situation is misleading our customers and restricting us from having our original variation. I am getting nowhere with support and need additional assistance on this case! Any help would be incredibly appreciated.
@Danny_Amazon @Rose_Amazon @Michelle_Amazon @Blake_Amazon
0 yanıt
Glenn_Amazon
Hi there @Seller_Xx3HQS6FYpIRI,
Thank you for reaching out with your concerns with the Brand information associated with this ASIN. I've reviewed your case and at this time the Seller Support team is taking the appropriate action to resolve this issue. If your case closes without resolution please reach out to me again here. Thank you for your understanding.
-Glenn
Glenn_Amazon
Thanks for the update @Seller_Xx3HQS6FYpIRI,
If you are unable to get your issue resolved with Amazon Advertising, please feel free to reach out to me here with your original Seller Support Case ID as well. Thank you for your understanding.
-Glenn
