Hi all,

Hope you’re doing well!

I need advice from someone with expertise in account health points. Over the past three weeks, I’ve lost 28 points without any clear reason.

I’ve called the Account Health team multiple times to ask for help, but they seem to have no idea what’s causing this or why my points are decreasing every week. I’ve also contacted the general account team, but they’re unable to provide any answers either.

Does anyone have advice or suggestions on who to contact or how to get someone to thoroughly check my account?

Thanks in advance!