Fake feedback from unverified purchase
@JiAlex_Amazon, @Spencer_Amazon, @Julia_Amazon, @Sarah_Amzn
Dear Amazon team, we have received a fake feedback from a customer whome we cant find an order for. Its marked as unverified purchase by Amazon. The product is in launch phase and the 1 star rating highly impacts our product. We cant find an order from this customer, and as this product needs to be tested to give an authentic feedback we thoink this feedback is fake or paid for. The previous reviews from our customers and Vine feedback was pretty good.
We already opened a case requesting investigation but yet no progress. Case ID: 10649161002
We will appreciate it if you can review and review.
Nature of the Issue:
Unverified Review: My product listing received negative review from individual who have not purchased the products. This unverified review are misleading potential customers and causing substantial harm to my business’s reputation and financial health.
Impact on our new business:
Reputation Damage: The presence of unverified negative reviews misleads potential buyers, undermining trust in my products and my business as a whole.
Financial Loss: The misleading reviews have led to a noticeable decline in sales, directly affecting our revenue.
Customer Confusion: Genuine customers are being misled by this fake review, which affects their purchasing decisions and overall shopping experience.
Amazon's Policies: According to Amazon's review policies, reviews should be from confirmed purchases to ensure authenticity and reliability. These unverified reviews clearly violate this policy.
Kind Regards
Fake feedback from unverified purchase
@JiAlex_Amazon, @Spencer_Amazon, @Julia_Amazon, @Sarah_Amzn
Dear Amazon team, we have received a fake feedback from a customer whome we cant find an order for. Its marked as unverified purchase by Amazon. The product is in launch phase and the 1 star rating highly impacts our product. We cant find an order from this customer, and as this product needs to be tested to give an authentic feedback we thoink this feedback is fake or paid for. The previous reviews from our customers and Vine feedback was pretty good.
We already opened a case requesting investigation but yet no progress. Case ID: 10649161002
We will appreciate it if you can review and review.
Nature of the Issue:
Unverified Review: My product listing received negative review from individual who have not purchased the products. This unverified review are misleading potential customers and causing substantial harm to my business’s reputation and financial health.
Impact on our new business:
Reputation Damage: The presence of unverified negative reviews misleads potential buyers, undermining trust in my products and my business as a whole.
Financial Loss: The misleading reviews have led to a noticeable decline in sales, directly affecting our revenue.
Customer Confusion: Genuine customers are being misled by this fake review, which affects their purchasing decisions and overall shopping experience.
Amazon's Policies: According to Amazon's review policies, reviews should be from confirmed purchases to ensure authenticity and reliability. These unverified reviews clearly violate this policy.
Kind Regards
16 yanıt
Seller_76AUwmqvSyRIM
Really sorry to hear of this but you are not the first and won’t be the last to have suffered the problem.
Sadly, Amazon allows and encourages reviews by non-verified customers. You have zero chance of having this review removed. All you can do is hope you get good reviews.
Or you can join the vine program where you are pretty much guaranteed good reviews but at a price. In this way, Amazon achieves their objective by making money off you and you win by having positive reviews.
Good luck.
Seller_soBD2wwhsVOww
This is a sellers forum Amazon will not see your post.
Anyone can leave a review without buying
There is vitually no chance of Amazon removing this review
Julia_Amzn
Hello @Seller_lnMywAwmBj1Gz
Thank you for reaching out. Did you follow the instructions provided in case ID 10649161002? Below, you can review useful resources regarding the issue.
Can a buyer review a product that was not purchased on Amazon or from me?
Why are there reviews on a product that has not been released yet?
Kind regards,
Julia.
Seller_lnMywAwmBj1Gz
Hello @Julia_Amazon,
thank you for your reply. I appreciate it. Indeed we followed the instructions provided.
However, if a customer hasnt purchased our product how can they claim its stinky? the only place we sell our products are on Amazon. We are not selling anywhere else to say the customer tested and left a review on Amazon. This is truly a fake review that aims at damaging a product that was performing relatively very well considering it launched recently and toped the ranks on Amazon. We would appreciate if this can be investigated.
As we said before, we are not selling anywhere else other than Amazon, and if customers havent placed an order, why their review gives false information to future customers?
Thank you for your understanding and kind regards
Seller_lnMywAwmBj1Gz
Hello @Julia_Amazon
Any response to our message, please?
This is very important to us and we will appreciate if you can ask the team to investigate.
Kind Regards
SigmaBiotics
Julia_Amzn
Hello @Seller_lnMywAwmBj1Gz, apologies for the delayed response. I will request a second review of your appeal and keep you informed. 😊
Seller_lnMywAwmBj1Gz
@Julia_Amazon Thank you so much. we will be waiting your feedback.
Kind Regards
Julia_Amzn
Hello @Seller_lnMywAwmBj1Gz, unfortunately, the review does not violate policy and cannot be removed by the Review Verification Team. However, you can use the following escalation path:
Why are there reviews on a product that has not been released yet?
If you see reviews appear on a product before it is released and none of the above apply, use the Report abuse link next to the review to report it.
Please let me know if you decide to submit a Report abuse claim.
Seller_lnMywAwmBj1Gz
Hello @Julia_Amzn
Yes, we would like to submit report abuse please.
However, we are very disappointed when you say this does not violate policy. According to Amazon's review policies, reviews should be from confirmed purchases to ensure authenticity and reliability. These unverified reviews clearly violate this policy. We kindly request your support to help keep information provided on products on Amazon remain accurate as this is also beneficial for Amazon as well.
Kind regards
Julia_Amzn
Hello @Seller_lnMywAwmBj1Gz, I want to follow up on the report abuse you were planning to submit. Do you have any updates on this?
Seller_lnMywAwmBj1Gz
Hello @Julia_Amazon,
we submitted the report abuse but unfortunately we received no response. Its been a long time now. very disappointing that we get told they will get in touch or provide feedback within few days but then there is nothing!
Can you chase this please? we will appreciate it.
There is also another Vine review posting a lot of false information about our company on listing with ASIN B0DM8Z87YQ. this is on our USA store. Vine Customer claims our company to be dissoved and there is no website. which is not true and all documents were provided to Amazon on time including certificates for each product listed.
Also, a vine review should be a product review, not a company review.
We truly received couple of feedbacks that we shouldnt.
Looking forward to hearing from you soon.
Kind regards
Seller_S3zKLKCMoDI45
I am writing to follow up on Case ID: 10649161002 regarding a misleading and unverified 1-star review on my product listing. The review comes from an individual who has not purchased the product, as confirmed by the “Unverified Purchase” tag.
This review is significantly impacting our new product’s reputation and sales during its critical launch phase. Previous feedback, including Vine reviews, has been positive, making this negative and unverified review seem suspicious.
I kindly request a review of this case and the removal of the feedback, as it violates Amazon’s policies requiring authentic and verified reviews.
Thank you for your attention, and I appreciate your prompt support.
Kind regards,
Seller_ZJhFeE3tNKzfh
where does it state the below out of interest?
