Another FBM item returned to Hebron KY
@KJ_Amazon
Order 114-6547815-5357051 was shipped with buy shipping by Amazon and scanned on time. Buyer managed to get a POB address despite the fact that I don't ship to POB. UPS did not deliver. As in other such cases it was returned to an Amazon address in Hebron KY and not to the address from whence it was sent (and which appears on the label). The A-Z team refunded from seller funds despite the fact that the item was NOT returned to sender and instead shipped to a black hole. I've tried seller support to no avail
As you have dealt with similar cases recently, I'd appreciate an escalation.
Case ID 17063564911.
30 yanıt
KJ_Amazon
Hello @Seller_9TeQa6npghfEc Can you please provide some more details about what happened with the return?
Does this mean that the buyer did not return the shipment using an Amazon prepaid label with your return shipping address?
KJ_Amazon
This is theft by Amazon. Amazon needs to either return the item to us the sender, or issue the buyer a refund from their own funds. There is no possibility of opening a SAFE-T claim in this situation, as you are well aware.
Is the order ineligible for a SAFE-T Claim due to an existing A-to-Z claim or because you issued the refund? In those cases, your best next step is to file a support case and ask that the request to remove that restriction be escalated.
If that is unsuccessful, you can share the Case ID here and I can check if there is an additional path for escalation.
KJ_Amazon
