HELP ,Product and Food Safety Violations
On 21th May,One if my listing was suddenly removed and said that my product violated product and food safety. I don't know what went wrong. we read the related policy carefully and we believe that our product don't have that risk . Contact customer service and send the user manage ,battery testing report ,invoice ,but no respond ,only reply by AI said that we have safety risk .Still do not know what caused the violation of product and food safety, do not know how to appeal, Help,Case ID:17774917341
HELP ,Product and Food Safety Violations
On 21th May,One if my listing was suddenly removed and said that my product violated product and food safety. I don't know what went wrong. we read the related policy carefully and we believe that our product don't have that risk . Contact customer service and send the user manage ,battery testing report ,invoice ,but no respond ,only reply by AI said that we have safety risk .Still do not know what caused the violation of product and food safety, do not know how to appeal, Help,Case ID:17774917341
2 yanıt
Seller_eAkIcfBk1jNXs
hello, have you succeeded in resolving this issue? I am facing the same problem and I just received the same message 3 times...
Remy_Amazon
Hi @Seller_q5B3JtQfGuErr,
Thank you for sharing the details on your listing which was removed for a food and product safety issue.
I can see that you have been attempting to resolve the situation but have received limited information. I understand that this can be frustrating, which is why I want to ensure we can provide you with clear information about the issue.
After collaborating with our teams, they confirmed that this ASIN does not have a path to be reinstated. This is the final decision from the team. At this time they are not looking for any additional information.
I understand that this is not what you were hoping to hear, but I will always be transparent about the appeal options available to you. The forums community is here to support you. If you have further questions or concerns, please don't hesitate to let me know.
Thank you,
Remy
