How does account health score calculate and the time stamps? like is it updated by the day or weekly ?
for example how many points are deducted by a negative feedback, or a chargeback or A-zclaim ? but lets say you won thus claims, does your account health still hurt?
Ive read by every 200 orders sent perfectly you are rewarded 4 additional points is this weekly? or hour based? is there any metrics I may be missing that I may need to pay attention to , all metrics are either on below or above target , would I need 100% on everything for my score to continuously improve?
How does account health score calculate and the time stamps? like is it updated by the day or weekly ?
for example how many points are deducted by a negative feedback, or a chargeback or A-zclaim ? but lets say you won thus claims, does your account health still hurt?
Ive read by every 200 orders sent perfectly you are rewarded 4 additional points is this weekly? or hour based? is there any metrics I may be missing that I may need to pay attention to , all metrics are either on below or above target , would I need 100% on everything for my score to continuously improve?
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Connor_Amazon
Hi @Seller_XKrRcjpW7oAWE
Connor from Amazon here, thanks for your question.
We do have the formula on how account health score is calculated in this help page:
https://sellercentral.amazon.com/help/hub/reference/GR786P4BPEVKTBAG
It is towards the bottom labeled "Will you share the formula of the AHR scores and the exact point values for violations?"
I hope this helps, let me know if you have any other questions.
Best,
Connor
