The problem with receiving the OTP code
@Levi_Dylan_Amazon @Connor_Amazon @Nikki_Amazon
Hello everyone.
A very difficult situation arose. My fellow Amazon seller "GOOD WOOD" has been unable to access his account on the computer for a week.Last Thursday, there was a problem with obtaining an OTP (this situation was observed in many sellers), but now he has a problem that he cannot request a new OTP, it says that the number of attempts has been exhausted. Although he waited more than 24 hours for the next attempt.
The support service was repeatedly contacted to disable two-step verification, a passport was also sent to restore access to the account, but all without results... Case number ID 16002470501
I am asking everyone who can help or give advice on how to be in this situation to help.
How to restore access to the account on the computer?
P,S He waited more than 25 hours until the next login, but he still sees the SMS that the number of attempts has been exhausted (((
0 yanıt
Seller_C8ilAs0LceFue
@Nikki_Amazon @Stevie_Amazon @Connor_Amazon @Micah_Amazon
I am waiting for your help. After all, for more than a week, my friend has not been able to access his account on the computer.
CR_Amazon
@Seller_C8ilAs0LceFue
Hello there. Unfortunately, I will not be able to assist here as I am not a member of Seller Support and am unable to help out with an account that is not yours.
However, I do see that you have this case #16009903371 opened which is currently being worked on and they are awaiting more information from you there. Please visit this case and provide the requested information.
CR_Amazon
