Handmade Application

I'm hoping posting this on the forum may get me further that my consistent emails to the handmade team has..

I've applied for Amazon Handmade, I actually applied last year and my application was refused on the grounds that I don't have a valid selling account. I do have a selling account, and all of my information is up to date but each time I contact the team, or one of the emails I have been told to contact I either get ignored, a generic reply or my emails bounce back as the addresses aren't valid.

Has anyone experienced this and can anyone possibly advise?