I have scheduled virtual identity verification video calls for the 20, 23, and 27 december , but the video call link I received is not working. Immediate action is required, as my products are scheduled to be destroyed on December 26, 2024. Due to this technical issue, my products should not be destroyed, and I request an extension.

ERROR notification:

"We apologise for the inconvenience. It seems that you may not be eligible to participate in the virtual identity verification at this time.

Please check the latest performance notification to confirm you have the correct link to the video verification

https://sellercentral-europe.amazon.com/mario/ipi/IPISellerVerificationService/global/node/verificationRequired/render

Please try refreshing your browser page or clearing your browser cache and cookies before clicking on the link to see if that resolves the problem.If the issue persists, please contact Amazon Seller Support with any error messages that you see, so we can assist with your request."