Food & Safety Violations. I need help
Yesterday on 13 June, my product received an account performance of “Product and Food Safety Violations”. I attempted to file a complaint , submitted the relevant safety test reports, and received a automatic response telling me that I would not be reviewing any of the documents. I started selling this product 6 months ago and now my listing removed. I also have all the documents.
CASE ID : 17911115321
@Remy_Amazon @Glenn_Amazon @Cooper_Amazon
Food & Safety Violations. I need help
Yesterday on 13 June, my product received an account performance of “Product and Food Safety Violations”. I attempted to file a complaint , submitted the relevant safety test reports, and received a automatic response telling me that I would not be reviewing any of the documents. I started selling this product 6 months ago and now my listing removed. I also have all the documents.
CASE ID : 17911115321
@Remy_Amazon @Glenn_Amazon @Cooper_Amazon
0 yanıt
Seller_YFXK0VCTWloaJ
Can please someone reply and help me with this Case ?
@Glenn_Amazon @Cooper_Amazon @Remy_Amazon
Manny_Amazon
Hello @Seller_YFXK0VCTWloaJ,
At this time the team has determined that these ASINs pose a product causes a safety risk and Amazon is currently not reviewing documents for these products. However we are investigating and will follow up when we have more information. While we can't guarantee that your ASINs will be able to be reinstated, as soon as we have any updates that we can share we will reach out to you here.
Regards,
- Manny
Seller_3BVSEC9dCwUsb
what happened? do you have tabletop fire pit? i had the same problems
Seller_ggJJOFrmtA0b5
The same thing happened to me. It’s extremely frustrating — it seems unlikely that Amazon will reactivate our listing, and they’re not allowing us to liquidate our inventory either. Even the removal and disposal fees are unreasonably high.
I suggest we open a joint case to try and escalate this issue together. Amazon should not be deactivating listings without proper warning, especially when sellers are left with unsellable stock and significant losses