Unresolved Payment Issues: Account Level Reserve - Not receiving any payouts
Hello @CR_Amazon @Steve_Amazon @Quincy_Amazon @Micah_Amazon @Bryce_Amazon @Sandy_Amazon @Yvett_Amzn @Jadore_Amazon @Cooper_Amazon @Michelle_Amazon,
I am writing to seek urgent assistance regarding unresolved issues with our seller account, specifically related to Case IDs 15514733961, 15521955251, 15532874341 and 15560280411. Over the past several payment cycles, we have not received any payment for our sales on the platform. Despite multiple attempts to resolve these matters through standard support channels, we have not received any response or action.
Upon further investigation, we noticed that all our payments are being held in the account level reserve, which has significantly impacted our cash flow and operational capacity. We have been unable to withdraw funds from our seller account since 06/19/2024. We have thoroughly checked all possible causes, including our credit card information, bank account information, compliance with the INFORM Act, potential issues with other Amazon marketplaces, and all the reasons listed on Amazon's help page ( https://sellercentral.amazon.com/help/hub/reference/G200136810 ). There appears to be no reasonable explanation for the issue, as everything on our end is in order.
We have opened support ticket IDs: 15514733961, 15521955251, 15560280411 and 15532874341, but they remain in "transferred" status with no further response for weeks now. This unexpected delay and reserve allocation have caused financial strain on our business.
Despite new orders generating income, all funds continue to be held in the account level reserve, resulting in a consistently zero net proceeds balance. Our account has been checked by the Account Health Team and the Seller Support Team, and there are no issues with the account. Everything is normal.
The continued unavailability of our funds is severely impacting our business operations. We have been waiting for a solution from the Payments Team for over 15 days without any response. This delay is unacceptable, and we are considering legal action if we do not receive a satisfactory resolution within the next 48 hours.
We kindly request your assistance and guidance on resolving this matter promptly. Any advice or insight you can provide to help expedite the release of our payments and alleviate this financial burden would be greatly appreciated.
Unresolved Payment Issues: Account Level Reserve - Not receiving any payouts
Hello @CR_Amazon @Steve_Amazon @Quincy_Amazon @Micah_Amazon @Bryce_Amazon @Sandy_Amazon @Yvett_Amzn @Jadore_Amazon @Cooper_Amazon @Michelle_Amazon,
I am writing to seek urgent assistance regarding unresolved issues with our seller account, specifically related to Case IDs 15514733961, 15521955251, 15532874341 and 15560280411. Over the past several payment cycles, we have not received any payment for our sales on the platform. Despite multiple attempts to resolve these matters through standard support channels, we have not received any response or action.
Upon further investigation, we noticed that all our payments are being held in the account level reserve, which has significantly impacted our cash flow and operational capacity. We have been unable to withdraw funds from our seller account since 06/19/2024. We have thoroughly checked all possible causes, including our credit card information, bank account information, compliance with the INFORM Act, potential issues with other Amazon marketplaces, and all the reasons listed on Amazon's help page ( https://sellercentral.amazon.com/help/hub/reference/G200136810 ). There appears to be no reasonable explanation for the issue, as everything on our end is in order.
We have opened support ticket IDs: 15514733961, 15521955251, 15560280411 and 15532874341, but they remain in "transferred" status with no further response for weeks now. This unexpected delay and reserve allocation have caused financial strain on our business.
Despite new orders generating income, all funds continue to be held in the account level reserve, resulting in a consistently zero net proceeds balance. Our account has been checked by the Account Health Team and the Seller Support Team, and there are no issues with the account. Everything is normal.
The continued unavailability of our funds is severely impacting our business operations. We have been waiting for a solution from the Payments Team for over 15 days without any response. This delay is unacceptable, and we are considering legal action if we do not receive a satisfactory resolution within the next 48 hours.
We kindly request your assistance and guidance on resolving this matter promptly. Any advice or insight you can provide to help expedite the release of our payments and alleviate this financial burden would be greatly appreciated.
9 yanıt
Seller_zxHZdCpDtwd4o
@Connor_Amazon@CR_Amazon @Michelle_Amazon@Emet_Amazon
Seller_NKelPvqcoxke1
We are going through the same problem. Please someone to help to solve this issue! @CR_Amazon @Steve_Amazon @Quincy_Amazon @Micah_Amazon @Bryce_Amazon @Sandy_Amazon @Yvett_Amzn @Jadore_Amazon @Cooper_Amazon @Michelle_Amazon
Seller_zxHZdCpDtwd4o
@Quincy_Amazon @Cooper_Amazon @Micah_Amazon @Yvett_Amzn @Jadore_Amazon @SEAmod
Why doesn't anyone answer?
Despite opening multiple cases (Case IDs: 15560280411, 15514733961, 15521955251, 15532874341), we have not received any response or resolution. The delay, now exceeding 3 weeks, is causing severe disruptions to our business, including the inability to pay suppliers, settle credit card bills, and meet other critical financial obligations, putting our company at risk.
@TaylorR_Amazon , @Jameson_Amazon , @Bryce_Amazon , @Steve_Amazon
Specifically, we are seeking a response on Case ID 15560280411, without any feedback from the team responsible for the Hold Disbursement (HD) placed on the account.
Micah_Amazon
Hello @Rapha,
Thank you for your post. My apologies on the frustration this has caused. I will review the case ID's and respond back shortly with next steps. based on your post, I do see some potential issues that may have held the payments up.
Have you received any notifications from Amazon? Any legal issues?
Please advise.
Cheers,
Micah
