I have a sellers name bioMat and token but cannot find them, please advise!
Amazon says they're selling my product I can't even find it after looking for 2 hours. Outlandish... Thanks a lot for any advice here. I have to figure out how to get rid of them, first I have to at least look at them.
Thank you,
-Ryan
Hello from Amazon Brand Registry Support,
I do understand that you are brand owner for US marketplace and you are facing error while updating bullet points for ASIN: B09MMC3V9P.
Kindly note that as per the Amazon policy multiple sellers can registered under the same brand and sell their product.
Therefore, the winning contributor's contribution will reflect on the detail page.
Upon again investigating your case I have confirmed that there are multiple sellers registered under the brand "bioMat" and currently an another representative of the brand is winning the contribution on the attribute "Material".
Due to which I am unable to make updates as per your request, the best possible approach I suggest you is to reach out the winning contributor in order to make changes.
Here is the merchant token of the winning contributor for your reference: AK6J46ISGW64K.
To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.
Were you satisfied with the support provided?
I have a sellers name bioMat and token but cannot find them, please advise!
Amazon says they're selling my product I can't even find it after looking for 2 hours. Outlandish... Thanks a lot for any advice here. I have to figure out how to get rid of them, first I have to at least look at them.
Thank you,
-Ryan
Hello from Amazon Brand Registry Support,
I do understand that you are brand owner for US marketplace and you are facing error while updating bullet points for ASIN: B09MMC3V9P.
Kindly note that as per the Amazon policy multiple sellers can registered under the same brand and sell their product.
Therefore, the winning contributor's contribution will reflect on the detail page.
Upon again investigating your case I have confirmed that there are multiple sellers registered under the brand "bioMat" and currently an another representative of the brand is winning the contribution on the attribute "Material".
Due to which I am unable to make updates as per your request, the best possible approach I suggest you is to reach out the winning contributor in order to make changes.
Here is the merchant token of the winning contributor for your reference: AK6J46ISGW64K.
To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.
Were you satisfied with the support provided?
0 yanıt
Ricardo_Amazon
Hello @Seller_PLBA55q6Bc8K5,
Ricardo from Amazon here.
I'd like to inform you I have reached out to our Escalations team for a more in depth review of this situation.
Once I receive a response I will be contacting you back.
Ricardo_Amazon
Hello @Seller_PLBA55q6Bc8K5,
Our Escalations team confirms the issue has been resolved.
Thank you for bringing this to our attention.