Hi everyone

We’re seeing a frustrating issue with NARF eligibility and would appreciate guidance — or ideally, help from @Glenn_Amazon or someone with visibility into how these decisions are made.

We sell handcrafted aluminum urns. No batteries, electronics, or restricted materials — just a solid cast aluminum urn with a printed design.

Our ASIN B0CXTMF294 (Purple Butterfly Urn) is fully enrolled in NARF and available in Mexico.

However, these nearly identical ASINs are blocked:

B0D31ZM8C5 (Black Butterfly)

B0D322CG27 (Green Butterfly)

B0D322PSDZ (Light Blue Butterfly)

These have the exact same construction, same material, same use — only the butterfly image/color differs. Yet we get the vague error:

“ASINs have import/export restrictions that prevent the product from being sold in the selected country.”

We’ve opened a case (ID: 17686904771) and were told it’s under internal review, but there’s been no follow-up in weeks. These are our top sellers, and this inconsistency is impacting our international expansion.

Has anyone run into this with NARF before? Any luck getting a manual override or catalog team review?

Thanks in advance!