I've been trying to list a new product since Monday, February 3rd, but due to repeated Amazon errors and unhelpful support, I still haven't been able to do so.

First, my account was marked as inactive, requesting document re-uploads—but there was no option to upload them. After countless calls and chats with Amazon support, I finally re-entered my credit card information (even though it was already approved), and miraculously, my account was reactivated on Friday, February 7th.

I then entered all the required information to list my product. My category approval for Grocery & Gourmet Food was granted, so by Saturday, I should have been able to publish my listing. However, when I tried to edit the item, I encountered a new Amazon error: I was suddenly required to apply for an additional, unrelated category—Pet Food—which I never requested or mentioned.

Since Saturday, I’ve been stuck in the same frustrating loop with Amazon support, trying to get this error fixed so I can list my product. Unfortunately, support has been anything but helpful. Here’s what happened today:

At 3:00 PM, I spoke with Jaiden, who said she would check with the investigating team for an update. She acknowledged the urgency and confirmed that the case status remains "Work in Progress."

This morning, I noticed my case had been incorrectly marked as "Answered" after speaking with Jazmine M., despite the issue not being resolved. She also claimed to have escalated the matter but said there was nothing else she could do.

When I asked Jaiden if I could speak with a supervisor, she told me that sellers with my account type are not allowed to escalate to a supervisor.

It's now been over a week, and I'm still unable to list my product. I have to beg support every day not to ignore my case or mark it as resolved when it clearly isn’t.

Has anyone else dealt with a similar issue? How can I escalate this and get a real resolution?