One of our products has been closed due to a Food and Product Safety violation. I checked the Account Health section under Policy Compliance to find the specific reason. However, Amazon did not provide a detailed explanation—only a general reference to the Food Safety Violations page.

After thoroughly reviewing the information, the only possible relevant issue I identified was regarding lithium batteries. In response, I submitted all the required documentation through the Policy Compliance section. However, I received the following message:

"This product causes a safety risk. Therefore, it is prohibited from sale and listing on Amazon. At this time, we will not be reviewing any documents for this product."

I have also requested clarification on which documents are needed, but I received the same response again.

We are fully committed to complying with Amazon’s safety standards and are prepared to provide any and all documents necessary to resolve this issue. Could you please provide a clear explanation of the reason for the product's removal and guidance on how we can reinstate the listing?

CASE ID : 17776383251

Thank you for your time and assistance.