Safe-t Claim Image upload
I am finding that when I try to upload supporting images for a safe-t claim, I get an endless spinning circle. My internet connection is fine and the seller app works fine otherwise. Are there known issues with this functionality?
Safe-t Claim Image upload
I am finding that when I try to upload supporting images for a safe-t claim, I get an endless spinning circle. My internet connection is fine and the seller app works fine otherwise. Are there known issues with this functionality?
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Seller_i6S8knzW6zU6Z
Hi @Seller_YZoZhAfBr4CpY,
According to the SAFE-T reimbursement help page, you can add images either during the initial claim submission or afterward through the Communication Center. Since you're having trouble with the direct upload, I'd suggest:
First submit your claim without images, then add them through the Communication Center tab in the Manage SAFE-T claims page: https://sellercentral.amazon.com/safet-claims/
Just keep in mind that your images need to be jpg, jpeg, png, or bmp format and under 10 MB each (you can find these requirements in the "SAFE-T reimbursement claims filing steps" section of the help page).
Let me know if you need any clarification!
Joey_Amazon
Hey @Seller_YZoZhAfBr4CpY,
I am sorry to hear this. Do you have the Claim ID ? I would like to review on my end and see if there is anything I can help with.
Agreed with @Seller_i6S8knzW6zU6Z in order for the upload to work we must use supported formats.
Let me know,
Joey
