Satıcı forumları
Giriş yap
Giriş yap
imgGiriş yap
ForumlarEvGörüşmeler
ForumlarEvGörüşmeler
imgGiriş yap
user profile
Seller_tje9dwci8ATIT

Identity Verification Issue: Upload Button Missing

Screenshot of the issue is attached below.

Hello Amazon Seller Community,

To reactivate my account, I was asked to upload an updated bank statement and my passport.

I made a mistake by uploading my company's bank statement instead of my personal one.

So the indentity verificaiton update failed.

Now, on the verification page, the upload button is no longer visible.

So I can't upload my personal bank statement to resubmit documents for a new verification.

Instead, it is written: ''contact Seller Support''.

I called Seller Support, on phone they told me to open a case and upload my documents there.

I did that, and I received: ''you should use the standard path to send your documents''.

I replied: I would like to, but the standard path has no upload button anymore, what can I do?

Then I received: ''We could not complete the verification, information does not match, case closed''.

However, my bank statement (less than 180 days old) and my passport have matching information.

I contacted Seller Support many times, but I get the same reply, I may be caught in a response loop.

Does anyone know how to get human intervention to fix this document submission issue?

Thank you in advance for your help.

Best regards,

PS: Screenshot attached Before/After issue

img
37 görüntüleme
10 yanıt
Satıcı Performansı
Etiketler:Devre dışı bırakıldı, Satış Ortağı Destek Ekibi
20
Yanıtla
user profile
Seller_tje9dwci8ATIT

Identity Verification Issue: Upload Button Missing

Screenshot of the issue is attached below.

Hello Amazon Seller Community,

To reactivate my account, I was asked to upload an updated bank statement and my passport.

I made a mistake by uploading my company's bank statement instead of my personal one.

So the indentity verificaiton update failed.

Now, on the verification page, the upload button is no longer visible.

So I can't upload my personal bank statement to resubmit documents for a new verification.

Instead, it is written: ''contact Seller Support''.

I called Seller Support, on phone they told me to open a case and upload my documents there.

I did that, and I received: ''you should use the standard path to send your documents''.

I replied: I would like to, but the standard path has no upload button anymore, what can I do?

Then I received: ''We could not complete the verification, information does not match, case closed''.

However, my bank statement (less than 180 days old) and my passport have matching information.

I contacted Seller Support many times, but I get the same reply, I may be caught in a response loop.

Does anyone know how to get human intervention to fix this document submission issue?

Thank you in advance for your help.

Best regards,

PS: Screenshot attached Before/After issue

img
Satıcı Performansı
Etiketler:Devre dışı bırakıldı, Satış Ortağı Destek Ekibi
20
37 görüntüleme
10 yanıt
Yanıtla
0 yanıt
user profile
Levi_Dylan_Amazon
Şuna yanıt olarak: Seller_tje9dwci8ATIT adlı kişinin gönderisi

Hello @Seller_tje9dwci8ATIT,

Thank you for posting concerns with your account here on the forums.

user profile
Seller_tje9dwci8ATIT

To reactivate my account, I was asked to upload an updated bank statement and my passport.

I made a mistake by uploading my company's bank statement instead of my personal one.

So the indentity verificaiton update failed.

Now, on the verification page, the upload button is no longer visible.

Gönderiyi görüntüle

I see that during the verification document upload you mistakenly uploaded incorrect documents which led to the verification failure, and you are seeking guidance with getting this resolved. I understand that the lack of a path to appeal can be confusing and frustrating, so I would like to offer support.

So that I can assist you the best, I have passed your information over to the responsible team to be reviewed. I will monitor this review for a response from that team. Once I hear back, I will respond in this thread to let you know the outcome.

If you have additional questions or concerns, please don't hesitate to let us know. The forums community and I are here to support you.

Wishing you the best,

LeviDylan

20
user profile
Seller_XrNL4flVhCqEE
Şuna yanıt olarak: Seller_tje9dwci8ATIT adlı kişinin gönderisi

Hello.

Has your account been successfully reactivated?

What was the reason for deactivating your account?

The bank statement requires the ID of the legal person to open a bank card, right?

Looking forward to your reply, sincerely.

Best wishes

00
Yeni etkinlikler hakkında bildirim almak için bu tartışmayı takip edin
user profile
Seller_tje9dwci8ATIT

Identity Verification Issue: Upload Button Missing

Screenshot of the issue is attached below.

Hello Amazon Seller Community,

To reactivate my account, I was asked to upload an updated bank statement and my passport.

I made a mistake by uploading my company's bank statement instead of my personal one.

So the indentity verificaiton update failed.

Now, on the verification page, the upload button is no longer visible.

So I can't upload my personal bank statement to resubmit documents for a new verification.

Instead, it is written: ''contact Seller Support''.

I called Seller Support, on phone they told me to open a case and upload my documents there.

I did that, and I received: ''you should use the standard path to send your documents''.

I replied: I would like to, but the standard path has no upload button anymore, what can I do?

Then I received: ''We could not complete the verification, information does not match, case closed''.

However, my bank statement (less than 180 days old) and my passport have matching information.

I contacted Seller Support many times, but I get the same reply, I may be caught in a response loop.

Does anyone know how to get human intervention to fix this document submission issue?

Thank you in advance for your help.

Best regards,

PS: Screenshot attached Before/After issue

img
37 görüntüleme
10 yanıt
Satıcı Performansı
Etiketler:Devre dışı bırakıldı, Satış Ortağı Destek Ekibi
20
Yanıtla
user profile
Seller_tje9dwci8ATIT

Identity Verification Issue: Upload Button Missing

Screenshot of the issue is attached below.

Hello Amazon Seller Community,

To reactivate my account, I was asked to upload an updated bank statement and my passport.

I made a mistake by uploading my company's bank statement instead of my personal one.

So the indentity verificaiton update failed.

Now, on the verification page, the upload button is no longer visible.

So I can't upload my personal bank statement to resubmit documents for a new verification.

Instead, it is written: ''contact Seller Support''.

I called Seller Support, on phone they told me to open a case and upload my documents there.

I did that, and I received: ''you should use the standard path to send your documents''.

I replied: I would like to, but the standard path has no upload button anymore, what can I do?

Then I received: ''We could not complete the verification, information does not match, case closed''.

However, my bank statement (less than 180 days old) and my passport have matching information.

I contacted Seller Support many times, but I get the same reply, I may be caught in a response loop.

Does anyone know how to get human intervention to fix this document submission issue?

Thank you in advance for your help.

Best regards,

PS: Screenshot attached Before/After issue

img
Satıcı Performansı
Etiketler:Devre dışı bırakıldı, Satış Ortağı Destek Ekibi
20
37 görüntüleme
10 yanıt
Yanıtla
user profile

Identity Verification Issue: Upload Button Missing

Seller_tje9dwci8ATIT tarafından yazıldı

Screenshot of the issue is attached below.

Hello Amazon Seller Community,

To reactivate my account, I was asked to upload an updated bank statement and my passport.

I made a mistake by uploading my company's bank statement instead of my personal one.

So the indentity verificaiton update failed.

Now, on the verification page, the upload button is no longer visible.

So I can't upload my personal bank statement to resubmit documents for a new verification.

Instead, it is written: ''contact Seller Support''.

I called Seller Support, on phone they told me to open a case and upload my documents there.

I did that, and I received: ''you should use the standard path to send your documents''.

I replied: I would like to, but the standard path has no upload button anymore, what can I do?

Then I received: ''We could not complete the verification, information does not match, case closed''.

However, my bank statement (less than 180 days old) and my passport have matching information.

I contacted Seller Support many times, but I get the same reply, I may be caught in a response loop.

Does anyone know how to get human intervention to fix this document submission issue?

Thank you in advance for your help.

Best regards,

PS: Screenshot attached Before/After issue

img
Satıcı Performansı
Etiketler:Devre dışı bırakıldı, Satış Ortağı Destek Ekibi
20
37 görüntüleme
10 yanıt
Yanıtla
0 yanıt
0 yanıt
Hızlı filtreler
Sıralama ölçütü
user profile
Levi_Dylan_Amazon
Şuna yanıt olarak: Seller_tje9dwci8ATIT adlı kişinin gönderisi

Hello @Seller_tje9dwci8ATIT,

Thank you for posting concerns with your account here on the forums.

user profile
Seller_tje9dwci8ATIT

To reactivate my account, I was asked to upload an updated bank statement and my passport.

I made a mistake by uploading my company's bank statement instead of my personal one.

So the indentity verificaiton update failed.

Now, on the verification page, the upload button is no longer visible.

Gönderiyi görüntüle

I see that during the verification document upload you mistakenly uploaded incorrect documents which led to the verification failure, and you are seeking guidance with getting this resolved. I understand that the lack of a path to appeal can be confusing and frustrating, so I would like to offer support.

So that I can assist you the best, I have passed your information over to the responsible team to be reviewed. I will monitor this review for a response from that team. Once I hear back, I will respond in this thread to let you know the outcome.

If you have additional questions or concerns, please don't hesitate to let us know. The forums community and I are here to support you.

Wishing you the best,

LeviDylan

20
user profile
Seller_XrNL4flVhCqEE
Şuna yanıt olarak: Seller_tje9dwci8ATIT adlı kişinin gönderisi

Hello.

Has your account been successfully reactivated?

What was the reason for deactivating your account?

The bank statement requires the ID of the legal person to open a bank card, right?

Looking forward to your reply, sincerely.

Best wishes

00
Yeni etkinlikler hakkında bildirim almak için bu tartışmayı takip edin
user profile
Levi_Dylan_Amazon
Şuna yanıt olarak: Seller_tje9dwci8ATIT adlı kişinin gönderisi

Hello @Seller_tje9dwci8ATIT,

Thank you for posting concerns with your account here on the forums.

user profile
Seller_tje9dwci8ATIT

To reactivate my account, I was asked to upload an updated bank statement and my passport.

I made a mistake by uploading my company's bank statement instead of my personal one.

So the indentity verificaiton update failed.

Now, on the verification page, the upload button is no longer visible.

Gönderiyi görüntüle

I see that during the verification document upload you mistakenly uploaded incorrect documents which led to the verification failure, and you are seeking guidance with getting this resolved. I understand that the lack of a path to appeal can be confusing and frustrating, so I would like to offer support.

So that I can assist you the best, I have passed your information over to the responsible team to be reviewed. I will monitor this review for a response from that team. Once I hear back, I will respond in this thread to let you know the outcome.

If you have additional questions or concerns, please don't hesitate to let us know. The forums community and I are here to support you.

Wishing you the best,

LeviDylan

20
user profile
Levi_Dylan_Amazon
Şuna yanıt olarak: Seller_tje9dwci8ATIT adlı kişinin gönderisi

Hello @Seller_tje9dwci8ATIT,

Thank you for posting concerns with your account here on the forums.

user profile
Seller_tje9dwci8ATIT

To reactivate my account, I was asked to upload an updated bank statement and my passport.

I made a mistake by uploading my company's bank statement instead of my personal one.

So the indentity verificaiton update failed.

Now, on the verification page, the upload button is no longer visible.

Gönderiyi görüntüle

I see that during the verification document upload you mistakenly uploaded incorrect documents which led to the verification failure, and you are seeking guidance with getting this resolved. I understand that the lack of a path to appeal can be confusing and frustrating, so I would like to offer support.

So that I can assist you the best, I have passed your information over to the responsible team to be reviewed. I will monitor this review for a response from that team. Once I hear back, I will respond in this thread to let you know the outcome.

If you have additional questions or concerns, please don't hesitate to let us know. The forums community and I are here to support you.

Wishing you the best,

LeviDylan

20
Yanıtla
user profile
Seller_XrNL4flVhCqEE
Şuna yanıt olarak: Seller_tje9dwci8ATIT adlı kişinin gönderisi

Hello.

Has your account been successfully reactivated?

What was the reason for deactivating your account?

The bank statement requires the ID of the legal person to open a bank card, right?

Looking forward to your reply, sincerely.

Best wishes

00
user profile
Seller_XrNL4flVhCqEE
Şuna yanıt olarak: Seller_tje9dwci8ATIT adlı kişinin gönderisi

Hello.

Has your account been successfully reactivated?

What was the reason for deactivating your account?

The bank statement requires the ID of the legal person to open a bank card, right?

Looking forward to your reply, sincerely.

Best wishes

00
Yanıtla
Yeni etkinlikler hakkında bildirim almak için bu tartışmayı takip edin