deactivated as in accordance with Section 3 of Amazon
Thank you for completing the verification over video interview. After reviewing the information, we have decided that your seller account will remain deactivated as in accordance with Section 3 of Amazon Business Solutions Agreement. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. Ship any open orders to avoid further impact to your account. We may not respond to further emails about this issue.
Why did this happen?
We have taken this measure on your account as we believe that your account or other related accounts operated by you may be used for deceptive or fraudulent, or illegal activity.
Has your account been deactivated in error?
if you believe your account has been deactivated in error, you can reach out to Inbound-
We are here to help:
If you have any questions, you can reach out to
You can also review the policies on Seller Central:
You can view your account performance at or by selecting Account Health on the home screen of the Amazon Seller app on your iOS or Android device.
WE TALKED TO SELLER SUPPORT REGARDING ANOTHER VIDEO VERIFICATION BUT THEY DENIED WHAT TO DO WE HAVE SUBMITTED ALL THE RELATED DOCUMENTS BUT I DONT KNOW WHAT DOCUMENTS OR DETAILS AMAZON REQUIRED ATLEAST THEY HAVE SPECIFIED WHAT THEY WANT WHY THEY ARE PLAYING MYSTRY GAMES WITH SELLER IF YOU NEED ANY DOCUMENTS PLEASE CLEAR WHAT U WANT WE WILL PROVIDE
deactivated as in accordance with Section 3 of Amazon
Thank you for completing the verification over video interview. After reviewing the information, we have decided that your seller account will remain deactivated as in accordance with Section 3 of Amazon Business Solutions Agreement. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. Ship any open orders to avoid further impact to your account. We may not respond to further emails about this issue.
Why did this happen?
We have taken this measure on your account as we believe that your account or other related accounts operated by you may be used for deceptive or fraudulent, or illegal activity.
Has your account been deactivated in error?
if you believe your account has been deactivated in error, you can reach out to Inbound-
We are here to help:
If you have any questions, you can reach out to
You can also review the policies on Seller Central:
You can view your account performance at or by selecting Account Health on the home screen of the Amazon Seller app on your iOS or Android device.
WE TALKED TO SELLER SUPPORT REGARDING ANOTHER VIDEO VERIFICATION BUT THEY DENIED WHAT TO DO WE HAVE SUBMITTED ALL THE RELATED DOCUMENTS BUT I DONT KNOW WHAT DOCUMENTS OR DETAILS AMAZON REQUIRED ATLEAST THEY HAVE SPECIFIED WHAT THEY WANT WHY THEY ARE PLAYING MYSTRY GAMES WITH SELLER IF YOU NEED ANY DOCUMENTS PLEASE CLEAR WHAT U WANT WE WILL PROVIDE
0 yanıt
Seller_3FCgkksEAiOqb
Can you answer the below questions?
1) what did they ask about in the video call?
2) Why do you want to have a second video call? did you miss something in the first video call?
3) What was the duration of the video call?
Thank you.
Saeid_Amazon
Hello @Seller_bUvtilTsDnNVC
Thank you for sharing the situation you are experiencing in your account, and also for sharing the performance notification you received, as this helps us to answer your questions more accurately.
To maintain a trusted store for buyers and sellers, sometimes we need to verify the information that was provided during registration.
In this case, I note that you attended a video conference to verify your identity and the legality of your business and after reviewing the information the internal team decided to maintain the enforcement on your account.
After the internal team analyzes the documents provided, and the outcome of the interview, they take one of the three possible resolutions.
- Reactivate your account
- They asks you for more information
- Decide to keep your account deactivated.
Based on the performance notification you received, the internal team chose to keep your account deactivated. if you believe your account has been deactivated in error, you can reach out to Inbound-appeals@amazon.xx.
As a rule, our internal review team does not provide specific details on the reason why they reject documents. This is because we do not disclose the risk factors found in the documents provided in the resources, since they are highly confidential and in doing so, it could reveal our research methods.
I hope his information was useful to you. The forums community and I are here to support you. Please let us know how we can help from this point forward.
Regards,
Saeid.
