is this email fake scam from mwasif@amazon.com
I received an email from mwasif@amazon.com claiming that my ODR is 0.6 and at risk.
However that number is incorrect. and my ODR is 0.14
If this a fake scam email?
Important: High ODR Could Lead to Account Suspension
Dear {name removed}
I hope this email finds you well.
We attempted to reach out to you yesterday to discuss this issue, underscoring the seriousness of the situation. We've noticed that your Order Defect Rate (ODR) is currently above 0.6%, which is higher than the recommended level. This elevated ODR, primarily due to A-to-Z claims by your customers or negative feedback, is seriously impacting your account health. If not addressed promptly, this could lead to severe consequences including account suspension.To prevent this from happening and to improve your account health immediately, I urge you to consider enrolling in our Customer Service by Amazon (CSBA) program – now available for FREE!If you need further insights on this program, I would love to have you on a 1:1 meeting with me. Please use the following link to schedule a meeting >> [Meeting Link].
Don’t delay – take action now to safeguard your account and enhance your customer service experience.
is this email fake scam from mwasif@amazon.com
I received an email from mwasif@amazon.com claiming that my ODR is 0.6 and at risk.
However that number is incorrect. and my ODR is 0.14
If this a fake scam email?
Important: High ODR Could Lead to Account Suspension
Dear {name removed}
I hope this email finds you well.
We attempted to reach out to you yesterday to discuss this issue, underscoring the seriousness of the situation. We've noticed that your Order Defect Rate (ODR) is currently above 0.6%, which is higher than the recommended level. This elevated ODR, primarily due to A-to-Z claims by your customers or negative feedback, is seriously impacting your account health. If not addressed promptly, this could lead to severe consequences including account suspension.To prevent this from happening and to improve your account health immediately, I urge you to consider enrolling in our Customer Service by Amazon (CSBA) program – now available for FREE!If you need further insights on this program, I would love to have you on a 1:1 meeting with me. Please use the following link to schedule a meeting >> [Meeting Link].
Don’t delay – take action now to safeguard your account and enhance your customer service experience.
5 yanıt
Seller_kIukTwdhvntAp
Yeah, I got the same thing.
Amazon is trolling for ways to make even more money. I filed it away where I keep ALL messages from Amazon in case I need proof later of what they told me about something.
CSBA is just another way for Amazon to decide to give away your money and inventory in a more 'efficient' (and expensive) manner so they won't be bothered with Safe-T claims and such.
Seller_kIukTwdhvntAp
Well, SOMEBODY got their hand slapped by Amazon for sending those messages out!
I just received this 'apology'!!! THAT is a first for Amazon about anything!
"Numan, Wasif
From:mwasif@amazon.com"
"I hope this message finds you well. I’m writing to apologize for the email I sent earlier consisting of Subject Line [Important: High ODR Could Lead to Account Suspension]. It was sent out by mistake due to an unforeseen system error.
Please disregard the previous message. I extremely apologize for any confusion or inconvenience this may have caused.
Thank you for your understanding."
LeviDylan_Amazon
Hello @Seller_FMrdZl2cGcny0,
Thank you for posting here on the Forums.
" I received an email from mwasif@amazon.com claiming that my ODR is 0.6 and at risk.
However that number is incorrect. and my ODR is 0.14
If this a fake scam email?"
I see that you and others received a questionable email and you would like clarity if this is spam or not.
So that I can assist you the best, I am engaging a Community Manager to review this further for you and to provide some clarity.
If you have any additional details to share or questions to ask, please don't hesitate to do so. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
Nano_Amazon
Hello @Seller_FMrdZl2cGcny0
Thanks for reaching out to Amazon Forums. I think other sellers have already provided an answer to your question, and it seems to be a mistake. Even so, in this type of case, I urge you to open a case with Seller Support just to have a confirmation from our team.
Have a great day!
Nano
