We’re facing a frustrating issue with our razor blade scraper listing on Amazon UK. It has been automatically marked as requiring approval and subsequently blocked under “concealed blades” or “product requires approval” policies. However, our scraper is fully compliant with UK legislation and Amazon guidelines:

• Blade Design: The razor blade is permanently enclosed, exposing less than 2 mm of the cutting edge.
• Age Verification (Knife Flag): We have proactively added the “knife flag” requirement to ensure age checks, even though our product technically qualifies under the exceptions.
• Seller Support Responses: We are receiving repetitive, automated replies that don’t address the specifics of our case. It seems like the system might be misidentifying our scraper as a restricted item.

We’ve already checked all relevant guidelines—especially around the Offensive Weapons Act 2019—and we see many nearly identical new products actively selling on Amazon UK. Yet our listing remains blocked with no clear resolution from Seller Support.

Has anyone else experienced similar blockages with razor blade scrapers or similarly compliant products? We’ve tried opening multiple cases, providing images, explaining the product’s design, and citing Amazon’s own policy, but each time we receive templated emails that don’t reflect our actual listing details.

Any guidance from fellow sellers or escalation help from Amazon staff would be greatly appreciated. We just want our fully compliant product reinstated.

Thank you in advance!

@Julia_Amzn @Winston_Amazon @Maja_Amazon — any help getting this escalated to the correct team would be amazing.

Thank you!