Seller_jkd0XqpvE9iFa

-Proof that the shipping rate in the listing is the same as on the order and has not been manipulated

Gönderiyi görüntüle

As you can't charge the customer more than what they paid when they purchased your item, I suspect the issue is customs fees. So if the customer had to pay customs to release their item, the fault is yours, as I mentioned before. You need to refund that payment to the customer. Have they contacted you about it?

Seller_jkd0XqpvE9iFa

-Proof of payment.

Gönderiyi görüntüle

Maybe they want you to send them proof that you purchased the goods from a wholesaler and not from a dropshipper. So, send them your purchase invoice for that item.

Seller_jkd0XqpvE9iFa

-Evidence the you are not utilizing drop ship fulfillment methods

Gönderiyi görüntüle

Send them other invoices which show that you purchase your items for delivery to your business address and not direct to your customers.