Stuck in Appeal Loop – Purchased From Amazon.com, Full Docs Submitted (ASIN B097WFJ5H2)
Hello Amazon Team and fellow sellers,
Our account {personal data removed, moderator edit} was deactivated over authenticity concerns related to ASIN B097WFJ5H2. We submitted several complete appeals, but continue to receive the generic “not enough information” response.
Here is what we’ve provided:
- Invoices from Amazon.com (Amazon.com Services, Inc. as first-party seller)
- Matching Wise bank payments {personal data removed, moderator edit}
- Packing slips from verified FBA prep centers (ShipHack, ComfyShip)
- Summary page showing:
→ 17 units sold via FBA
→ 10 units removed after deactivation (never resold externally)
We compiled everything into a PDF: **ASIN-B097WFJ5H2_Complete-Appeal-Package.pdf** and submitted it multiple times via Account Health.
We respectfully request a human review or guidance on how to move forward. We’re a small but fully compliant seller, and this situation is blocking our entire business over a product bought from Amazon directly.
Thank you,
{personal data removed, moderator edit}
{personal data removed, moderator edit}
Stuck in Appeal Loop – Purchased From Amazon.com, Full Docs Submitted (ASIN B097WFJ5H2)
Hello Amazon Team and fellow sellers,
Our account {personal data removed, moderator edit} was deactivated over authenticity concerns related to ASIN B097WFJ5H2. We submitted several complete appeals, but continue to receive the generic “not enough information” response.
Here is what we’ve provided:
- Invoices from Amazon.com (Amazon.com Services, Inc. as first-party seller)
- Matching Wise bank payments {personal data removed, moderator edit}
- Packing slips from verified FBA prep centers (ShipHack, ComfyShip)
- Summary page showing:
→ 17 units sold via FBA
→ 10 units removed after deactivation (never resold externally)
We compiled everything into a PDF: **ASIN-B097WFJ5H2_Complete-Appeal-Package.pdf** and submitted it multiple times via Account Health.
We respectfully request a human review or guidance on how to move forward. We’re a small but fully compliant seller, and this situation is blocking our entire business over a product bought from Amazon directly.
Thank you,
{personal data removed, moderator edit}
{personal data removed, moderator edit}
0 yanıt
Seller_k2X0L9mVRT0pW
You cannot purchase from Amazon itself to sell on - your invoices from Amazon will be invalid and not be accepted. You need a proper supply chain - either the manufacturer themselves or their official authorised dealer. Don't buy from any other supplier.