Current Business Address for Ukraine - Invalid Address
Good day!
I have a problem with verifying my Business address in Ukraine. I specified the address, and also sent a bank statement, there was a "Waiting" status for the postcard, but after 2 days the status bar changed and I've got:
"Invalid Address
Please confirm if you would like to request a new postcard. Currently you have 2 more attempt(s) to request a new card and retry verification"
I contacted support, but received the following response:
"In this case, we request you to create a new seller account with the valid address and request a new postcard."
I sent clarifying information, including a bank statement and the coordinates of my home, a photo of my internal passport, but received the following response:
We have reviewed your submission, but we could not complete your verification. As a result, your account will not be activated.
I created this account more than 2 years ago and have already been verified, so I don't understand what else I need to do to be verified again.
I see that many Amazon sellers who are based in Ukraine, like me, have encountered the same problem.
My cases: 15909754861, 15925391411
Please note that my account is not deactivated. I have 1 more attempt to send a postcard, but I am afraid that I will still get "Invalid address".
Could you help me?
@CR_Amazon @Topher_Amazon @Micah_Amazon @Atlas_Amazon @Steve_Amazon @Danika_Amazon
5 yanıt
Connor_Amazon
Hi @Seller_PDlmJ3zwdgwOi
I see that case 15925391411 is currently being worked on, please allow our team sometime to finish their investigation, if they are not able to assist after the case has been resolved please respond back here.
Thank you for patiently waiting,
Connor