Dear Amazon Seller Performance Team,Unknowingly, to enter the American marketplace, I have entered the opposite of the UK marketplace I mean, I wanted to control my shipment at Shafiq Store in Market Place America because it was my first shipment on
Your Amazon.com selling privileges have been removed
Hello,
Your Amazon.com Seller account has been deactivated in accordance with section 3 of Amazon's Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Funds will be withheld for 30 days, but this period may be extended due to circumstances of your account. For more information, please review the Funds Disbursement Eligibility Policy: 6. Please ship any open orders to avoid further impact to your account.
Why is this happening?
You have a separate account Shafiqs_store which was enforced for violating one of our policies. As a result, you may no longer use the Shafiqs_store Selling account to sell on Amazon.com.
How do I reactivate my account?
In order to reactivate this Selling account, Shafiqs_store please follow the below steps:
1. You must first reactivate the account associated with Shafiqs_store by submitting an appeal. Please follow the instructions in the communication received for that account.
2. Once you have successfully reactivated that account, please submit an appeal to reactivate the current account, Shafiqs_store by using this link: . When submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation.
What if I don’t own the account – Shafiqs_store ?
If you believe you do not own the other account, please follow the below steps:
1. If you once owned the account/were a rights owner but no longer own it/no longer have account rights, please submit an appeal following this and provide supporting documentation to show that you no longer own it/no longer have any relationship to this account. Supporting documentation may include sales deed, purchase agreement, or business transfer agreement, contract termination, etc.
2. If you do not recognize the above account and believe this de-activation was in error, please submit an appeal following this link: does not belong to you. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future.
What happens if I do not send the requested information?
If you do not provide a valid appeal, or choose not to appeal the deactivation, after 90 days following this notification, you may separately request a funds disbursement by contacting . We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies that protect our customers and selling partners, we may withhold some or all funds in your account.
Regards,
Seller Performance Team
how can i solve these problem please help me
Dear Amazon Seller Performance Team,Unknowingly, to enter the American marketplace, I have entered the opposite of the UK marketplace I mean, I wanted to control my shipment at Shafiq Store in Market Place America because it was my first shipment on
Your Amazon.com selling privileges have been removed
Hello,
Your Amazon.com Seller account has been deactivated in accordance with section 3 of Amazon's Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Funds will be withheld for 30 days, but this period may be extended due to circumstances of your account. For more information, please review the Funds Disbursement Eligibility Policy: 6. Please ship any open orders to avoid further impact to your account.
Why is this happening?
You have a separate account Shafiqs_store which was enforced for violating one of our policies. As a result, you may no longer use the Shafiqs_store Selling account to sell on Amazon.com.
How do I reactivate my account?
In order to reactivate this Selling account, Shafiqs_store please follow the below steps:
1. You must first reactivate the account associated with Shafiqs_store by submitting an appeal. Please follow the instructions in the communication received for that account.
2. Once you have successfully reactivated that account, please submit an appeal to reactivate the current account, Shafiqs_store by using this link: . When submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation.
What if I don’t own the account – Shafiqs_store ?
If you believe you do not own the other account, please follow the below steps:
1. If you once owned the account/were a rights owner but no longer own it/no longer have account rights, please submit an appeal following this and provide supporting documentation to show that you no longer own it/no longer have any relationship to this account. Supporting documentation may include sales deed, purchase agreement, or business transfer agreement, contract termination, etc.
2. If you do not recognize the above account and believe this de-activation was in error, please submit an appeal following this link: does not belong to you. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future.
What happens if I do not send the requested information?
If you do not provide a valid appeal, or choose not to appeal the deactivation, after 90 days following this notification, you may separately request a funds disbursement by contacting . We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies that protect our customers and selling partners, we may withhold some or all funds in your account.
Regards,
Seller Performance Team
how can i solve these problem please help me
0 yanıt
Seller_7LrAV0m5llaI7
how can i solve these problem please help me
See below:
How do I reactivate my account?
In order to reactivate this Selling account, Shafiqs_store please follow the below steps:
1. You must first reactivate the account associated with Shafiqs_store by submitting an appeal. Please follow the instructions in the communication received for that account.
2. Once you have successfully reactivated that account, please submit an appeal to reactivate the current account, Shafiqs_store by using this link: . When submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation.
What if I don’t own the account – Shafiqs_store ?
If you believe you do not own the other account, please follow the below steps:
1. If you once owned the account/were a rights owner but no longer own it/no longer have account rights, please submit an appeal following this and provide supporting documentation to show that you no longer own it/no longer have any relationship to this account. Supporting documentation may include sales deed, purchase agreement, or business transfer agreement, contract termination, etc.
2. If you do not recognize the above account and believe this de-activation was in error, please submit an appeal following this link: does not belong to you. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future.
Seller_Hi7wbO2Kbo6bl
Why is this happening?
You have a separate account Shafiqs_store which was enforced for violating one of our policies.
This indicates you have opened a second account because the first one was suspended.
If you have any chance of going forward with Amazon it will be through appealing and reinstating that first account.
Opening the second account was just a further violation of policy.
Troy_Amazon
Hi @Seller_OKYcZrExKXk4C
Thank you for your post. I understand you are dealing with a related accounts issue.
In this scenario, we have found shared information between you and the account to which you are linked. This does not mean that you necessarily own the other account, but rather there is a link between the two of them. The other account has been deactivated for policy violation. Due to the shared information between the two accounts, your account has also been deactivated.
Since the name of the account two which you are linked is similar to yours, it would seem you are facing one of two scenarios. While each of these have already been covered by members of the community, I would like to elaborate.
@Seller_7LrAV0m5llaI7 states "You must first reactivate the account associated with Shafiqs_store by submitting an appeal. Please follow the instructions in the communication received for that account."
If you have not created a second account, this may be a scenario where you may have opted for global registration. This allows sellers to create selling accounts in multiple Amazon stores worldwide through one registration application.
These accounts are linked together and use a single sign-on in Seller Central so that you can log into the accounts with a single email address and password. Since you have one set of login credentials, you may believe you have only one account, but that is not always the case if you registered in more than one region. Region examples would be the North American region containing the US, Canada, and Mexican marketplaces whereas the European regions would include the UK, France, and Germany marketplaces.
To resolve your issue, you will want to login to each marketplace from the drop down in seller central and navigate to the performance notifications to see any outstanding issues. You can find the marketplace specific issue from the performance notifications within that marketplace. If you have any questions regarding the reinstatement of the affected marketplace, please feel free the share those here in the thread so we can further assist you.
Once the affected marketplace has been reinstated, you can then come back to your initial marketplace (I'm assuming the US marketplace in your case) and request reinstatement.
The second scenario is referenced by @Seller_Hi7wbO2Kbo6bl when they state, "This indicates you have opened a second account because the first one was suspended."
If you did indeed create an entirely new account (as opposed to utilizing the global selling option referenced above), you would need to get that account reinstated first. Once this takes place, you would then want to come back to your primary account and request reinstatement of that account.
Please feel free to reach out with any further questions or account updates, and we will assist you as best we can.
Regards,
Troy
Stevie_Amazon
Hi there @Seller_OKYcZrExKXk4C,
Thank you for providing this information!
i find
i registration globally
and i got these email from uk store about 18 march
and my US store deactivated to 20 march
what shoud i do ? i write apeall letter to US store or UK store
I urge you to log onto the other marketplaces and see what information is being requested for the reactivation of that account. You will only be able to reactivate your current account once the linked account is active.
Stevie
