Hi @Seller_jYdGeVGhC64KN,

Steve from Amazon here, thank you for reaching out. In this situation I recommend that you reach out to Seller Support for assistance with this process. If you have already created a case, please drop the case ID here.

If you are encountering sign-in issues, try the following steps:

1. Verify that you are using the correct email and password combination. If you have more than one Amazon account with the same email address but different passwords, use the corresponding password for each account.

2. Ensure that there are no extra spaces in your password. This can happen when you copy and paste your password from somewhere else.

3. Verify that you entered the most recent Two-Step Verification code you have received, if you are prompted to enter one. Older codes will not work. For more information, see Two-Step Verification FAQ.

4. To reset your Two-Step Verification follow the steps here.

5. Clear your browser cookies and cache or try logging in with a different browser or device.

6. Use our Password assistance page to verify whether the email address you are using is the one registered in our system.

7. Log on to Seller Central using your new email and password combination.

If you have tried these steps and still cannot login, try the below resources.

• Technical Support Page if cannot open case
• (866) 216-1075 (US only)
• External Seller Support

Thanks,

Steve