Help With Negative Vine Review. Review not accurate and I cannot respond?
The vine reviewer did not take the time to read the illustrated instructions. The product (ASIN: B0D7NHTHV5) is simple to assemble and I can see from their image that all the pieces were correct. Can someone help with getting this removed?
In addition to the illustrated instructions, there is an assembly video that, if they watched, the would know exactly what to do. As with so many items, the product ships flat and requires some assembly.
It is not right that we try to launch with free products in exchange for reviews and the reviewer does not take the time to read the instructions. Why can i not politely respond to the review with some helpful clarification?
Help With Negative Vine Review. Review not accurate and I cannot respond?
The vine reviewer did not take the time to read the illustrated instructions. The product (ASIN: B0D7NHTHV5) is simple to assemble and I can see from their image that all the pieces were correct. Can someone help with getting this removed?
In addition to the illustrated instructions, there is an assembly video that, if they watched, the would know exactly what to do. As with so many items, the product ships flat and requires some assembly.
It is not right that we try to launch with free products in exchange for reviews and the reviewer does not take the time to read the instructions. Why can i not politely respond to the review with some helpful clarification?
0 yanıt
Manny_Amazon
Hello @Seller_vFi9d2CxEvQeG,
I understand your frustration with an inaccurate negative Vine review. As a brand owner, it’s important to us that you receive fair and honest feedback on your products.
Here are the steps you can take to respond to an inaccurate Vine review:
- Contact the Vine Reviewer through Buyer-Seller Messaging and politely request more information about their experience. Explain that you want to understand and resolve any issues.
- Post a public response to the review on the product detail page. In your response, briefly explain the steps you took to address the reviewer’s concerns, without getting defensive.
- Report the review to Amazon if it violates our Community Guidelines, such as containing profanity or false claims. You can do this by clicking the “Report abuse” link on the product detail page.
In instances of fake or inauthentic reviews, you can report it to the Amazon Community team using the new information I've provided in 🚨[Process Update] - Reporting Product Reviews🚨.
If you have submitted via the method above and haven't heard back in 3-5 business days, please let me know of your case ID and I'll look into escalation options.
I hope this information is helpful.
Regards,
- Manny
