No answer from Amazon agent for Identity Verification video call to get my disbursement
discussion.my account was deactivated and Amazon hold my funds for 90 days. I have been trying to do video call for identity verification to get my disbursement for last few weeks but no answers despite that I waited over 6 hours each time. This is really frustrating and stressful. Does anyone encountered the same issue and how did you resolve it?
No answer from Amazon agent for Identity Verification video call to get my disbursement
discussion.my account was deactivated and Amazon hold my funds for 90 days. I have been trying to do video call for identity verification to get my disbursement for last few weeks but no answers despite that I waited over 6 hours each time. This is really frustrating and stressful. Does anyone encountered the same issue and how did you resolve it?
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Seller_CW0P5hgbsiqWX
without knowing why your account was deactivated and your funds held, there is no real help.
Danny_Amazon
Hello @Seller_IFPbaNMci1YPp- thanks for the post. First, I would recommend watching this Seller University video on how to schedule and prepare for a verification video call, and ensuring you are familiar with our Funds Withholding Policy, as it has further details on how to engage with our teams in such situations.
Thank you again for engaging here on the forums, and I do hope this information is helpful.
