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Seller_eKxfC0hfusHiG

VTR Click and Drop Spain / Italy Exemptions??

All shipments - UK to Europe Marketplaces, are under 20 Euro, using letter / large letter using RM Click and Drop, as per policy

Germany / France works fine, no problem there.

but

Spain / Italy - every single 'exempt' shipment fails VTR

Ive been told the Ship service "Std ES Dom_3" is invalid for Spain and that..

"Royal Mail Click and Drop is not a letter method"

help?? Ive tried and can not get past service/method problem

@Julia_Amazon@Spencer_Amazon@Ezra_Amazon

90 görüntüleme
31 yanıt
Satıcı Performansı
Etiketler:Satıcı performansı
00
Yanıtla
user profile
Seller_eKxfC0hfusHiG

VTR Click and Drop Spain / Italy Exemptions??

All shipments - UK to Europe Marketplaces, are under 20 Euro, using letter / large letter using RM Click and Drop, as per policy

Germany / France works fine, no problem there.

but

Spain / Italy - every single 'exempt' shipment fails VTR

Ive been told the Ship service "Std ES Dom_3" is invalid for Spain and that..

"Royal Mail Click and Drop is not a letter method"

help?? Ive tried and can not get past service/method problem

@Julia_Amazon@Spencer_Amazon@Ezra_Amazon

Satıcı Performansı
Etiketler:Satıcı performansı
00
90 görüntüleme
31 yanıt
Yanıtla
31 yanıt
user profile
Seller_Vf10jieAEG9f1
Şuna yanıt olarak: Seller_eKxfC0hfusHiG adlı kişinin gönderisi

We've still no idea how Amazon will recognise what is a letter, this has been going on for months.

@Julia_Amazon @Spencer_Amazon @Ezra_Amazon

When will we get the VTR update that was promised weeks ago? There are so many issues and our metrics are going down the pan.

If you could at least provide a date when this can be expected it would be much appreciated.

00
user profile
Ezra_Amazon
Şuna yanıt olarak: Seller_eKxfC0hfusHiG adlı kişinin gönderisi

Hi @Seller_eKxfC0hfusHiG,

To help resolve this, could you please:

  • Confirm the specific Royal Mail service you're selecting within Click and Drop for these shipments (e.g., International Standard, International Economy, etc.)
  • Let us know if you're choosing 'Letter' or 'Large Letter' as the format when creating these labels

For context, while Click and Drop is the platform you're using, we need to know the actual Royal Mail service being selected.

Thanks! Ezra

00
user profile
Seller_eKxfC0hfusHiG
Şuna yanıt olarak: Ezra_Amazon adlı kişinin gönderisi

RoyalMail service:

DG4 large letter & DP3 Letter - all still fail Spain / Italy, along with any RoyalMail Tracking (code MTK)

Works ok for France/Germany.

Also USA, exemption works ok (so far), but all RoyalMail tracking is also invalid.

@Ezra_Amazon

00
user profile
Ezra_Amazon
Şuna yanıt olarak: Seller_eKxfC0hfusHiG adlı kişinin gönderisi

Hi @Seller_eKxfC0hfusHiG,

Thanks for your reply! Could be that Royal Mail didn't provide a scan update. The exemption system is working correctly on Amazon end as per partner team response.

Since your VTR is currently at 100%, I can't trigger an internal investigation, but if this happens again with orders from Italy or Spain, just send me those order numbers and I'll look into it.

Thanks, Ezra

00
Yeni etkinlikler hakkında bildirim almak için bu tartışmayı takip edin
user profile
Seller_eKxfC0hfusHiG

VTR Click and Drop Spain / Italy Exemptions??

All shipments - UK to Europe Marketplaces, are under 20 Euro, using letter / large letter using RM Click and Drop, as per policy

Germany / France works fine, no problem there.

but

Spain / Italy - every single 'exempt' shipment fails VTR

Ive been told the Ship service "Std ES Dom_3" is invalid for Spain and that..

"Royal Mail Click and Drop is not a letter method"

help?? Ive tried and can not get past service/method problem

@Julia_Amazon@Spencer_Amazon@Ezra_Amazon

90 görüntüleme
31 yanıt
Satıcı Performansı
Etiketler:Satıcı performansı
00
Yanıtla
user profile
Seller_eKxfC0hfusHiG

VTR Click and Drop Spain / Italy Exemptions??

All shipments - UK to Europe Marketplaces, are under 20 Euro, using letter / large letter using RM Click and Drop, as per policy

Germany / France works fine, no problem there.

but

Spain / Italy - every single 'exempt' shipment fails VTR

Ive been told the Ship service "Std ES Dom_3" is invalid for Spain and that..

"Royal Mail Click and Drop is not a letter method"

help?? Ive tried and can not get past service/method problem

@Julia_Amazon@Spencer_Amazon@Ezra_Amazon

Satıcı Performansı
Etiketler:Satıcı performansı
00
90 görüntüleme
31 yanıt
Yanıtla
user profile

VTR Click and Drop Spain / Italy Exemptions??

Seller_eKxfC0hfusHiG tarafından yazıldı

All shipments - UK to Europe Marketplaces, are under 20 Euro, using letter / large letter using RM Click and Drop, as per policy

Germany / France works fine, no problem there.

but

Spain / Italy - every single 'exempt' shipment fails VTR

Ive been told the Ship service "Std ES Dom_3" is invalid for Spain and that..

"Royal Mail Click and Drop is not a letter method"

help?? Ive tried and can not get past service/method problem

@Julia_Amazon@Spencer_Amazon@Ezra_Amazon

Satıcı Performansı
Etiketler:Satıcı performansı
00
90 görüntüleme
31 yanıt
Yanıtla
31 yanıt
31 yanıt
Hızlı filtreler
Sıralama ölçütü
user profile
Seller_Vf10jieAEG9f1
Şuna yanıt olarak: Seller_eKxfC0hfusHiG adlı kişinin gönderisi

We've still no idea how Amazon will recognise what is a letter, this has been going on for months.

@Julia_Amazon @Spencer_Amazon @Ezra_Amazon

When will we get the VTR update that was promised weeks ago? There are so many issues and our metrics are going down the pan.

If you could at least provide a date when this can be expected it would be much appreciated.

00
user profile
Ezra_Amazon
Şuna yanıt olarak: Seller_eKxfC0hfusHiG adlı kişinin gönderisi

Hi @Seller_eKxfC0hfusHiG,

To help resolve this, could you please:

  • Confirm the specific Royal Mail service you're selecting within Click and Drop for these shipments (e.g., International Standard, International Economy, etc.)
  • Let us know if you're choosing 'Letter' or 'Large Letter' as the format when creating these labels

For context, while Click and Drop is the platform you're using, we need to know the actual Royal Mail service being selected.

Thanks! Ezra

00
user profile
Seller_eKxfC0hfusHiG
Şuna yanıt olarak: Ezra_Amazon adlı kişinin gönderisi

RoyalMail service:

DG4 large letter & DP3 Letter - all still fail Spain / Italy, along with any RoyalMail Tracking (code MTK)

Works ok for France/Germany.

Also USA, exemption works ok (so far), but all RoyalMail tracking is also invalid.

@Ezra_Amazon

00
user profile
Ezra_Amazon
Şuna yanıt olarak: Seller_eKxfC0hfusHiG adlı kişinin gönderisi

Hi @Seller_eKxfC0hfusHiG,

Thanks for your reply! Could be that Royal Mail didn't provide a scan update. The exemption system is working correctly on Amazon end as per partner team response.

Since your VTR is currently at 100%, I can't trigger an internal investigation, but if this happens again with orders from Italy or Spain, just send me those order numbers and I'll look into it.

Thanks, Ezra

00
Yeni etkinlikler hakkında bildirim almak için bu tartışmayı takip edin
user profile
Seller_Vf10jieAEG9f1
Şuna yanıt olarak: Seller_eKxfC0hfusHiG adlı kişinin gönderisi

We've still no idea how Amazon will recognise what is a letter, this has been going on for months.

@Julia_Amazon @Spencer_Amazon @Ezra_Amazon

When will we get the VTR update that was promised weeks ago? There are so many issues and our metrics are going down the pan.

If you could at least provide a date when this can be expected it would be much appreciated.

00
user profile
Seller_Vf10jieAEG9f1
Şuna yanıt olarak: Seller_eKxfC0hfusHiG adlı kişinin gönderisi

We've still no idea how Amazon will recognise what is a letter, this has been going on for months.

@Julia_Amazon @Spencer_Amazon @Ezra_Amazon

When will we get the VTR update that was promised weeks ago? There are so many issues and our metrics are going down the pan.

If you could at least provide a date when this can be expected it would be much appreciated.

00
Yanıtla
user profile
Ezra_Amazon
Şuna yanıt olarak: Seller_eKxfC0hfusHiG adlı kişinin gönderisi

Hi @Seller_eKxfC0hfusHiG,

To help resolve this, could you please:

  • Confirm the specific Royal Mail service you're selecting within Click and Drop for these shipments (e.g., International Standard, International Economy, etc.)
  • Let us know if you're choosing 'Letter' or 'Large Letter' as the format when creating these labels

For context, while Click and Drop is the platform you're using, we need to know the actual Royal Mail service being selected.

Thanks! Ezra

00
user profile
Ezra_Amazon
Şuna yanıt olarak: Seller_eKxfC0hfusHiG adlı kişinin gönderisi

Hi @Seller_eKxfC0hfusHiG,

To help resolve this, could you please:

  • Confirm the specific Royal Mail service you're selecting within Click and Drop for these shipments (e.g., International Standard, International Economy, etc.)
  • Let us know if you're choosing 'Letter' or 'Large Letter' as the format when creating these labels

For context, while Click and Drop is the platform you're using, we need to know the actual Royal Mail service being selected.

Thanks! Ezra

00
Yanıtla
user profile
Seller_eKxfC0hfusHiG
Şuna yanıt olarak: Ezra_Amazon adlı kişinin gönderisi

RoyalMail service:

DG4 large letter & DP3 Letter - all still fail Spain / Italy, along with any RoyalMail Tracking (code MTK)

Works ok for France/Germany.

Also USA, exemption works ok (so far), but all RoyalMail tracking is also invalid.

@Ezra_Amazon

00
user profile
Seller_eKxfC0hfusHiG
Şuna yanıt olarak: Ezra_Amazon adlı kişinin gönderisi

RoyalMail service:

DG4 large letter & DP3 Letter - all still fail Spain / Italy, along with any RoyalMail Tracking (code MTK)

Works ok for France/Germany.

Also USA, exemption works ok (so far), but all RoyalMail tracking is also invalid.

@Ezra_Amazon

00
Yanıtla
user profile
Ezra_Amazon
Şuna yanıt olarak: Seller_eKxfC0hfusHiG adlı kişinin gönderisi

Hi @Seller_eKxfC0hfusHiG,

Thanks for your reply! Could be that Royal Mail didn't provide a scan update. The exemption system is working correctly on Amazon end as per partner team response.

Since your VTR is currently at 100%, I can't trigger an internal investigation, but if this happens again with orders from Italy or Spain, just send me those order numbers and I'll look into it.

Thanks, Ezra

00
user profile
Ezra_Amazon
Şuna yanıt olarak: Seller_eKxfC0hfusHiG adlı kişinin gönderisi

Hi @Seller_eKxfC0hfusHiG,

Thanks for your reply! Could be that Royal Mail didn't provide a scan update. The exemption system is working correctly on Amazon end as per partner team response.

Since your VTR is currently at 100%, I can't trigger an internal investigation, but if this happens again with orders from Italy or Spain, just send me those order numbers and I'll look into it.

Thanks, Ezra

00
Yanıtla
Yeni etkinlikler hakkında bildirim almak için bu tartışmayı takip edin